Senior Billing Specialist

Senior Billing Specialist

Why Consider This Role as a Senior Billing Specialist?

Join an established organization with a collaborative, close-knit accounting team.

Take on a senior-level role with team lead responsibilities and the opportunity to serve as a go-to resource for the group.

Work in a recurring-revenue environment where you'll have exposure to billing, collections, customer service, contract changes, and order entry.

Enjoy a hybrid schedule (2 days in office) with flexibility around start and end times.

Work alongside a team that values learning, accountability, humor, and everyone pulling their weight.

Key Responsibilities of the Senior Billing Specialist:

• Respond to and resolve customer billing and account inquiries in a timely and professional manner.
• Manage billing activities for a recurring-revenue customer base, ensuring invoices are accurate and issued timely.
• Perform accounts receivable and collections activities, with a focus on maintaining accurate customer accounts and resolving outstanding balances.
• Review customer accounts and investigate billing discrepancies, payment issues, and account questions.
• Update the billing system when contracts, pricing, services, or other customer terms change.
• Process order entry and ensure customer and order information is accurately maintained within internal systems.
• Partner with internal teams to resolve customer requests and ensure accurate billing and account information.
• Utilize Excel to analyze customer and billing data, including VLOOKUP/XLOOKUP and PivotTables.

Qualifications of the Senior Billing Specialist:

• 3+ years of relevant billing, collections, accounts receivable, or related accounting experience; 5+ years preferred.
• Experience working with recurring billing or recurring-revenue environments preferred.
• Intermediate Excel skills, including the ability to understand and utilize VLOOKUP/XLOOKUP and PivotTables.

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