Customer Service Representative

About The Role

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike business attitude.

Pay Range: $19.50 To $22.50

1st shift

Attain and keep current with the knowledge and skills required to provide information, service and assistance. Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided. Obtain required information and respond when necessary to complete action on inquiries/requests received. Complete appropriate paperwork and associated computer data/order entry to accomplish required actions. Provide assistance to other employees in a businesslike and professional manner as required.

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals

Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment

Disability - Includes both Short Term Disability and Long Term Disability

Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment

Timely Evaluations with potential for a pay increase

Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service

Holiday Pay - Twelve (12) paid holidays per year

Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account

Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually

Paid Parental Leave - To assist and support new parents with balancing work and family matters

Onsite Clinic Services - On location medical services by licensed providers at no cost to employees

Education Assistance Programs - Student Loan Repayment / Tuition Assistance options

Counseling Resources - Easy and convenient access to professional counseling services online

Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards

Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements

Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements

Employee Assistance Programs - program to help employees navigate challenging life circumstances

Additional job requirements and responsibilities would be discussed during the interview process.