IT Support Specialist
Hermann Forwarding
Job Description: Position Summary
The IT Support Specialist provides end-user technical support across the organization while also supporting and maintaining EDI transportation interfaces that connect internal systems with carriers, brokers, and trading partners. This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and troubleshooting of electronic data interchange (EDI) transactions critical to logistics and transportation operations. This position is 100% on-site.
Key Responsibilities Desktop & End-User Support
The IT Support Specialist provides end-user technical support across the organization while also supporting and maintaining EDI transportation interfaces that connect internal systems with carriers, brokers, and trading partners. This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and troubleshooting of electronic data interchange (EDI) transactions critical to logistics and transportation operations. This position is 100% on-site.
Key Responsibilities Desktop & End-User Support
- Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals
- Image, deploy, and configure workstations; manage software installations and updates
- Troubleshoot hardware, OS, network connectivity, and application issues
- Manage user accounts, permissions, and access requests (Active Directory / Azure AD)
- Maintain IT asset inventory and support onboarding/offboarding of employees
- Escalate complex issues to appropriate infrastructure or vendor teams
- EDI Transportation Interface Support
- Monitor daily EDI transaction flows (e.g., 204, 210, 214, 990, 997) between internal TMS/WMS and carrier/broker trading partners
- Troubleshoot failed or rejected EDI transactions and coordinate resolution with trading partners, carriers, and internal teams
- Support mapping, testing, and onboarding of new EDI trading partners and transportation providers
- Partner with logistics, transportation, and supply chain teams to resolve data discrepancies affecting shipment visibility, billing, or tracking
- Document interface configurations, error codes, and resolution procedures
- Windows and/or macOS administration
- Active Directory / Azure AD (user, group, and permissions management)
- Hardware troubleshooting (desktops, laptops, printers, peripherals)
- Software installation, patching, and imaging (SCCM, Intune, or similar)
- Basic networking (TCP/IP, DNS, DHCP, VPN troubleshooting)
- Ticketing systems
- Remote support tools
- 2+ years in desktop/IT support; supporting multiple sites/locations a plus
- Familiarity with Windows OS, Active Directory, ticketing systems (ServiceNow, Freshservice, etc.)
- Strong troubleshooting, communication, and cross-functional coordination skills
- Basic understanding of EDI standards (X12) and transportation transaction sets is a plus
- Exposure to EDI or transportation systems a plus
- Experience with TMS/WMS platforms (e.g., Manhattan, Blue Yonder, SAP EWM) is a plus
- Customer service orientation / communication skills
- Ability to prioritize and triage tickets
- Documentation habits (writing clear tickets, KB articles)
- Comfortable working independently across sites
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the IT Support Specialist in Houston, TX vacancy
- IT Support SpecialistPosition Type: Contract with potential for Contract-to-HireWork Arrangement: OnsiteWe are seeking an IT Support Specialist with strong technical aptitude and excellent customer service skills to provide hands-on support in an onsite environment. This...SuggestedPermanent employmentContract work
- ...Type: Contract Industry: Information TechnologyJob Number: 19645Pay Rate: 31.25Job DescriptionIT Support Specialist Our client located in Houston, TX has a need for a IT Support Specialist on a contract to hire basis. Company Profile: Healthcare Industry Team Culture...SuggestedContract workVisa sponsorship
- ...IT Support SpecialistThe IT Support Specialist provides end-user technical support across the organization while also supporting and maintaining EDI transportation interfaces that connect internal systems with carriers, brokers, and trading partners. This hybrid role...Suggested
Hermann Logistics
Houston, TX2 days ago - ...The IT Support Specialist provides technical support for desktop, laptop, and tablet computers, applications, and related technology. Responsibilities include system specification, installation, configuration, testing, and troubleshooting in accordance with established...SuggestedWork at officeFlexible hours
TAS Energy
Houston, TX3 days ago $54k - $57.5k
...IT Support Specialist The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users and...SuggestedWork at officeLocal areaRemote workKeller Foundations
Houston, TX5 days ago- ...Primary Function The IT Support Specialist III is a senior-level technical support professional serving as the top-tier escalation point for complex hardware, software, and network issues across the organization. Operating with a high degree of autonomy, this role...Work at officeRemote work
Dashiell
Houston, TX3 days ago - ...IT Support Specialist Provide second-line investigation and diagnosis after Service Desk. Resolve and close incidents and service requests as per procedures and allocated timelines. Perform hardware repair and upgrades. Escalate unresolved incidents and service requests...Work at office
HCLTech
Houston, TX2 days ago - ...Job Title: IT Support Specialist Department: IT / Infrastructure Reports To: IT Administrator (Jason Graham) Employment Type: Full-Time Location: Houston - Required (on-site), with occasional travel to other sites Who We Are Persona AI is building...Full timeWork at officeLocal areaImmediate startRemote work
Persona AI
Houston, TX1 day ago - ...Title: Information Technology Professional (IT/CTN/IS) Category / Component:... ...Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and... ...servers, and communication systems that support naval operations; as a Cryptologic...ApprenticeshipWorldwideShift work
US Navy
Galena Park, TX5 days ago - IT Support Specialist provides Tier 1 and Tier 2 assistance to end users in a Microsoft-centric environment, handling hardware, software, and mobile device issues while maintaining strong customer service and team collaboration. They resolve tickets, manage identity access...Remote work
- ...as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in... ...We are looking for a technically sharp, self-motivated IT Support Specialist to serve as the first point of contact for all internal IT helpdesk...Work at officeRemote work
- ...industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer. Responsibilities Support Specialists and Field Technicians. Provides front line point of sale support for the...Work experience placementRemote work
KwickPOS 快客电脑系统 餐饮零售商业
Houston, TX3 days ago - ...A local governmental agency in Texas is seeking a Technical Support Specialist to provide assistance to personnel and maintain IT systems. The ideal candidate has a Bachelor's Degree and at least 5 years of experience in technical support within large organizations. Responsibilities...Full timeLocal areaFlexible hours
Office of the County Engineer
Houston, TX3 days ago - JERA Global Markets seeks an experienced IT Operations desktop support professional to join its North American Gas Trading business in Houston. You will support end‑users globally, handle incidents, and help drive cloud and digital transformation across front, middle and...
- ...or higher (Server+, Network+, MCSE, CCNA, etc.) and about 5 years of IT experience, strong troubleshooting, and excellent communication. Ability to work independently and in a team, with willingness to provide after-hours support. #J-18808-Ljbffr Texans Can Academies
- Comfort Systems USA (Corporate) is looking for an IT Support Specialist to provide technical support for desktop, laptop, and tablet systems. You will assist in installation, configuration, and troubleshooting while ensuring a strong customer service presence across locations...
- Keller is seeking an IT Support Specialist to be the primary IT contact for the Houston region, delivering end-to-end support in line with IT standards and SLAs. You will partner with local management, end-users and technology teams, and document incidents in ServiceNow...Local area
- ...in Houston, TX to provide entry-level operational and technical support for real-time SCADA environments in the natural gas and products... ...assisting with server provisioning, hence a strong foundation in IT is essential. A degree in related fields is preferred, along...
$75k - $105k
...individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions... ...it. About the Role We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance's ambitious...Full timeApprenticeshipWork at officeRemote workBeyond Finance, Inc.
Houston, TX3 days ago- ...CNSide provides a proprietary diagnostic platform designed to support the detection, monitoring, and management of leptomeningeal... ...: We are looking for a hands-on, customer-focused Onsite IT Support Specialist to serve as the primary onsite technology resource for our Houston...Work at officeLocal areaRemote workMonday to Friday
- ...seeking a highly experienced and skilled HPC Data Center Linux IT Specialist to join our IT team. This role will play a vital part in... ...security and privacy compliance.Provide expert-level technical support to users and junior team members, including mentoring and training...Full timeWork experience placement
- ...has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our... ...first and second level escalated end-user support issues through phone, email, remote and in... ...level applications with support from other IT staff.Implement and integrate new applications...Full timeSummer workCasual workLocal areaRemote work
$125k - $140k
...large brand in the US market as a Health Information Technology Specialist. The primary focus of this role will be to ensure that the brand... ...comprehensive plans by priority accounts.Will act as matrix team Health IT subject matter expert to both internal and external stakeholders...Full timePart timeImmediate startWorldwide- ...positively impacting our communities where we do business.The IT Subsurface Data Integration Specialist is a Houston-based member of the Technical Systems &... ...its subsurface data platform, this role also supports alignment of well data integration practices with OSDU...Full timeLocal area
$80k - $100k
...IT Specialist Michael Page is hiring for a role in the business services industry in Houston, Texas. Job Description Responsible... ...-hours work. Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction...Permanent employmentFull timeSummer workCasual workLocal areaRemote workMichael Page
Houston, TX3 days ago- ...Information Technology Specialist This position is located within the Office of Information and Technology (OIT), Product Delivery... .... The incumbent serves as an Information Technology (IT) Specialist, supporting multiple IT specialty areas for the Division....Work at office
US Government Jobs
Houston, TX1 day ago - ...IT Specialist II, IT Service Delivery Reports to: Senior Manager, IT Service Delivery FLSA Status: Full time The Opportunity The IT Specialist... ...by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also...Full timeTemporary workWork at officeRemote workShift work
Meriton
Houston, TX3 days ago - Position SummaryThe position is in the Department of Veterans Affairs, Office of Information and Technology (OIT), Product Delivery Service (PDS) Health Services Portfolio. OIT is responsible for the implementation of information technologies that are aligned with the ...Work at office
US Government Jobs
Houston, TX3 days ago - ...Fish & Richardson P.C. in Houston seeks an experienced IT Specialist for its Information Technology Department. The role covers workstation deployment, end-user support, and network troubleshooting within the local office. Occasional after-hours work and on-site presence...Casual workWork at officeLocal area
Fish & Richardson
Houston, TX2 days ago - ...identifying potential risk and finding a solution? If so, being an IT Compliance Specialist with Frost could be for you.At Frost, it’s about more than... ...risks and control activities are consistent with and supportive of the Control Objectives for Information Technology. You...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist. Be the first to apply!
Related searches
- IT technician Houston, TX
- senior IT support specialist Houston, TX
- IT specialist Houston, TX
- entry level IT support specialist Houston, TX
- IT support specialist Houston, TX
- computer operator Houston, TX
- executive IT support specialist Houston, TX
- computer network support specialist Houston, TX
- computer support specialist Houston, TX
- regional support specialist Houston, TX