PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)

Job Title

Historically additional funding should then last a fiscal year.

Required/Desired Skills

• 1+ years' previous IT Service Desk and/or Call Center experience required - 1 - Years
• Experience with call tracking and ticketing software - 1 - Years
• Attentive to details and ability to be resourceful (using supplied documentation) - 1 - Years
• Ability to support users with limited knowledge of computers, software, hardware and systems - 1 - Years
• Above average communication skills and telephone manner. - 1 - Years
• Basic User & Security Group Active Directory administration - 1 - Years
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 - 1 - Years
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) - 1 - Years
• Excellent organizational skills - 0
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service - 0

Questions

• No. - Question
• Question1 - The vendor rate is . Do you accept?
• Question2 - Resume wise, please do not include filler material (e.g. describing a company's core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume?
• Question3 - The hiring manager would prefer candidates local to Harrisburg, PA. Is your candidate local to the Harrisburg, PA Area? Where do they reside?
• Question4 - For this particular hiring team management directly emails the candidate to set up interviews. Did you provide your candidate's e-mail address (and if desired their phone number) under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that?
• Question5 - This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. Is this understood?
• Question6 - This position is 40 hours per week. Is this understood?
• Question7 - Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses?
• Question8 - Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.