Program Manager

Role Description

Effectual Program Managers are members of the Project Management Office within Effectual Professional Services (PS) organization. They are responsible for ensuring that Effectual’s customers receive exceptional service that leverages the full breadth of Effectual’s experience, expertise, and execution capabilities. Program Managers oversee all delivery activities for their assigned engagements across the full portfolio of offerings Effectual provides and are accountable for driving successful project outcomes on time and within budget. They develop strong working relationships with customers and collaborate with Account Executives, Solution Architects, and senior members of Effectual’s PS organization to deliver consistent, high-quality results. You are a “Brand Ambassador” and are expected to advocate for achieving our customer’s defined outcomes through the delivery of our services. Additionally, you will mentor other Project Managers within the organization and provide guidance and direction in developing Intellectual Capital to ensure a repeatable process.

A Glimpse into the Daily Routine of a Senior Program Manager:

• Navigate between high-level strategy and hands-on execution.
• Engage regularly with executive stakeholders to provide updates and resolve challenges.
• Oversee budgets, manage risk, and lead cross-functional teams.
• Turn strategic vision into measurable results while cultivating a culture of collaboration and accountability.

Qualifications

• Degree in Business Administration, Project Management, Computer Science, or a related field.
• Minimum of 3 or more years of experience working with AWS Cloud or other major cloud platforms such as Azure or GCP.
• Minimum of 7 or more years of experience as a Program Manager or similar role within a professional services organization focused on IT Consulting or IT Services.
• Knowledge of industry best practices and trends in professional services.
• Proficiency in project management software and tools.
• Proficiency in Microsoft Suite tools.
• PMI PMP Certified and in Good Standing.
• Certified Scrum Master in Good Standing.

Requirements

• Provide strategic leadership and direction for complex and high-impact programs.
• Champion Effectual's Delivery Framework through Scrum or hybrid practices.
• Coordinate staffing of customer workstreams and serve as the escalation point for risk management.
• Cultivate productive, trusted relationships with key customer executives and stakeholders.
• Engage executive stakeholders with regular program updates.
• Translate objectives and requirements into actionable project plans and deliverables.
• Communicate and negotiate timeline adjustments and conduct weekly status meetings.
• Foster long-term client partnerships, identifying opportunities for repeat business and referrals.
• Assess customer governance and cloud maturity; develop tailored communication and governance plans.
• Hold team members accountable to task and timeline commitments.
• Monitor project financials against forecasts, flagging risks to leadership promptly.
• Identify and assess program risks and dependencies, developing mitigation strategies.
• Facilitate stakeholder meetings and clarify deliverables.
• Mentor and coach less experienced Effectual PMs.
• Include Account Executives in key project milestones.
• Maintain open, proactive communication with partner and client delivery teams.
• Lead change management efforts and ensure effective communication.

Benefits

• Medical, dental, and vision health insurances.
• Short term disability, long term disability, and life insurances.
• 401k with Company match.
• Paid time off (PTO) (120 hours PTO that accrue over one year).
• Paid time off for major holidays (14 days per year).