Clinical Manager - Orange County or San Diego

Clinical Manager, Product Training and Education for Urology & Critical Care

BD is seeking a passionate and dedicated Clinical Manager, Product Training and Education for Urology & Critical Care to join our team in San Diego, California. In this role, you will be responsible for coordinating and administering all aspects of ongoing and future product training programs, including planning, organizing, leading, and maintaining program activities. You will ensure that customers have the opportunity to complete BD product training and work in partnership with sales and marketing teams to meet company goals.

Essential duties and responsibilities:

• Plan the delivery of the overall programs and activities in accordance with the mission and the goals of BD (the organization)
• Carry out new initiatives to support the strategic direction of the organization
• Utilize program evaluation framework to assess the strengths of the program and to identify areas for improvement
• Maintain forms and records to document program activities (SalesForce)
• Oversee the collection and maintenance of records of the program for statistical purposes according to the confidentiality/privacy policy of the organization (hospital)
• Communicate with stakeholders to gain support for the program and to solicit input to improve the program
• Liaise with hospital leadership to ensure the effective and efficient program delivery
• Develop product training plans accordingly, including hospital team members as needed.
• Coordinate the delivery of services among different program activities to increase effectiveness and efficiency
• Monitor the program activities on a regular basis and conduct an annual assessment according to the AIM program framework
• Maintain personal travel budget as a segment of the overall Training Specialist team budget.
• Maintain ICC budget

Knowledge, skills & abilities:

• Knowledge of program management
• Knowledge of client groups and/or issues related to the program area
• Maintain knowledge and expertise as product specialist for entire BD product line. Focus on urological drainage and stool management
• Responsibility for scheduling time in accounts with sales partner. Must demonstrate use of time efficiently.
• Responsibility for meeting the needs of all customers both internal, i.e. TMs, DM's, Marketing, Regulatory, Internal Training and Education) and external (i.e. Current and Potential Customers of BD, Professional Organizations, KOLs).

Qualifications:

• Able to function independently with minimal guidance or supervision. Excellent listening and communication skills. Ability to work in sales environment with sales team. Strong interpersonal and relationship building skills.
• Ability to collect, analyze and present clinical data. Must be proficient with computer (Word, PowerPoint, Excel, etc.)
• Multi-task oriented. Able to manage multiple customer accounts with strong organizational skills. Able to assess problems and overcome objections.
• Professional attitude and appropriate business and clinical judgment in all aspects of this position.
• Prefer experience using and teaching the use of BD products.
• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
• Travel could up to 80% within the region.

Education and/or experience:

• College graduate or equivalent. Require license as a Registered Nurse.
• Three (3+) years of patient care experience. Hospital ICU/CCU/ED, leadership roles, committee presence, and/or charge nurse experience a plus.