Client Care Specialist Shift Supervisor 4pm-12am

Job Description

Job Description

Benefits:

• 401(k)
• Health insurance
• Paid time off

Client Care Specialist Shift Supervisor 4pm-12am

Location: Peekskill, NY

Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill

Position Summary: the Jan Peek Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands-on guidance and support to staff, volunteers, and interns.

Key Responsibilities:

Staff Oversight

• Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
• Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable). 
• Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry (SO) checks, and accurate HMIS data entry.
• Ensure and maintain accurate documentation logs, including: 
• Visitor and donation tracking
• Green logbook entries 
• Shift summary reports 
• Reviewing all HMIS data entry is accurate, current, and compliant with reporting requirements. 
• Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards 
• Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM. 
• Make recommendations to improve efficiency and streamline service delivery 
• Other duties as assigned 

Operations Oversight:

• Ensure utensils and condiments are replenished 
• Ensure adequate welcome kits are available for distribution 
• Oversee facility cleanliness, including: 
• Kitchen cleaning and upkeep 
• Removal of garbage 
• Weekend deep cleaning tasks (bathrooms and additional sanitization) 

Schedule :

• As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays. 

Qualifications:

• High School Diploma or Equivalent
• Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation
• Experience with issues related to homelessness, mental illness, and trauma 
• Proficient with Microsoft, HMIS and databases 

Skills and Abilities:

• Strong commitment to social justice and equity 
• Ability to work with diverse populations 
• Excellent time management skills 
• Self-starter; flexible; ability to adapt to urgency 

Salary: $22/hour + benefits

To Apply: Submit cover letter and resume to: No calls, please.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture.