Phoenix Field Technical Services Manager

Job Description

The T7 Mission Critical Networks Field Technical Services Manager leads the Phoenix, Arizona-based Motorola Service Center (MSC) and Field Service Organization (FSO). This position oversees a multidisciplinary technical team, comprising Mobile Installation Technicians, Subscriber Portable Programming Technicians, Infrastructure Installers, Project Managers, and Service Administratorsdelivering subscriber technical support, high-quality installation services, and above-contract maintenance work.

Based in Phoenix, AZ, this role manages regional field operations primarily across Arizona, Utah, Nevada, Colorado, Wyoming, New Mexico, and El Paso, Texas, with broader operational touchpoints across the Western U.S. region. Success in this position is measured by high customer satisfaction, timely execution of contractual obligations, and efficient, budget-conscious team leadership.

Operational & Customer Excellence

• Oversee day-to-day service operations to meet and exceed customer expectations, SLAs, and regional financial targets.
• Build and maintain a culture of responsiveness and exceptional customer service, fostering long-term trust and repeat business.
• Direct and manage customer engagements, maintaining decisive leadership during critical system outages or high-pressure crisis situations.
• Oversee the operation and ongoing management of the Motorola Airtime System within the region.

Team Leadership & Talent Development

• Lead, mentor, and advocate for technical personnel, establishing clear training, qualification, and professional development objectives.
• Build efficient staffing and resource allocation plans to balance routine project fulfillment with rapid-response emergency support.
• Drive culture and behavioral change across a matrixed team, fostering collaboration with cross-functional Motorola Solutions business partners.

Business & Financial Management

• Maintain P&L oversight for the assigned business portfolio, including budget compliance, financial forecasting, and investment planning.
• Partner with Sales and additional internal teams throughout the customer lifecycle to support scoping, costing, pricing, and revenue growth.
• Continuously evaluate operational workflows to identify and implement process improvements.

Location & Travel Requirements

• Location: Phoenix, AZ (Local presence required)
• Travel: Up to 25% travel required throughout the T7 territory for project deliverables and executive customer engagements. Must reside within a commutable distance to a major metro airport.

Qualifications

• Experience: 5+ years in a technical services business with a deep understanding of service operations, SLA management, and customer support.
• Leadership: 3+ years directly managing technical staff, multi-disciplinary teams, or project organizations.
• Technical Knowledge: Strong working knowledge of Land Mobile Radio (LMR), P25 systems, E911 architectures, and associated IP networking fundamentals.
• Financial Acumen: Proven experience managing portfolio budgets, understanding P&L components, and contributing to operational forecasting.
• Core Competencies: Strong sense of urgency with a track record of resolving critical customer outages efficiently. Demonstrated ability to navigate matrixed organizational structures and leverage cross-functional resources. Strong problem-solving, decision-making, and self-directed leadership skills.

Candidate Requirements

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must possess a current, valid driver's license and maintain a clean driving record.

Basic Requirements

• Bachelors Degree OR 3+ years of experience in one of the following: Management, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking or Military experience.
• Must be a US Citizen and able to obtain background clearance as required by a US government customer.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.