QA & Payments Operations Analyst

Job Description

Job Description

Quality Assurance Analyst

QA & Payments Operations Analyst

Position Overview
We've created the seamless link between enterprise and consumers, maximizing value for the consumer and getting the right people in front businesses. This is a rare seat where business QA and payment processing operations live in one role - giving you end-to-end ownership over whether products work and whether the money moves correctly. If you instinctively look for what everyone else missed, this role was built for you

Key Responsibilities

- Serve as the business-focused QA layer between product, engineering, and operations - reviewing tickets before development and validating deliverables against original business requirements, not just technical specs 
- Test complete user journeys and edge cases to surface business logic issues, workflow gaps, and unintended downstream impacts that standard QA misses 
- Verify bug fixes are fully resolved end-to-end, not just at the point of the reported symptom 
- Manage multiple merchant accounts and MIDs across payment processors and acquiring relationships, monitoring for processing issues and driving resolution 
- Oversee chargeback operations: monitoring, responding, tracking, and managing prevention platforms including Verifi, Ethoca, RDR, and Order Insight 
- Communicate directly with processors, payment partners, and third-party vendors on operational issues and technical integrations 
- Own QA and payments processes from start to finish - improving procedures, closing gaps, and making sure nothing is marked done until it works correctly

Qualifications

- Demonstrated experience in business QA, technical operations, or product operations in a cross-functional environment 
- Hands-on experience with credit card processing infrastructure: merchant accounts, acquiring banks, payment processors, gateways, and multiple MIDs
- Experience managing or responding to chargebacks and working with dispute-management platforms 
- Familiarity with bug tracking and ticketing workflows (e.g., Jira or equivalent) and close collaboration with software engineering teams 
- Exceptional attention to detail and a track record of following issues through to full resolution

Nice to have

- Experience with Verifi, Ethoca, RDR, Order Insight, or similar chargeback mitigation platforms
- Familiarity with payment approval rates, decline codes, chargeback ratios, fraud trends, and card network monitoring programs such as VAMP 
- Understanding of Mastercard & other credit card network rules and dispute lifecycle 
- Prior experience owning vendor or processor relationships independently

Benefits

• Medical
• Dental
• Vision
• 1 Day in office (Tuesday)- 4 days work from home!
• Possibility for equity opportunities 
• $90-$125k base pay + bonus potential

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 10/12/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at View email address on us.fitly.work to make arrangements.

Salary

$90000 - $125000 USD per year

#ENGT2