Client Relationship Consultant 3 (Banker) - West Sacramento, CA (38hrs)

Job Description Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs. They build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. They identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. They maintain a working knowledge of consumer and business banking products and services including digital products and services. They provide a consistent optimal client experience, including greeting clients and processing basic transactions. They develop collaborative partnerships with branch team members and partners to best serve clients, open new consumer and business accounts, complete service requests and submit credit applications, and proactively educate clients on emerging and self‑service digital products and services to assist with meeting their financial needs. They leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. Basic Qualifications High school diploma or equivalent. Typically a minimum of four to five years of job‑related retail banking experience or a combination of experience and commensurate training. Preferred Skills / Experience Proven ability to build and foster relationships with clients through proactive outreach and follow up. Ability to effectively engage and communicate with clients. Thorough knowledge of applicable bank and branch policies, procedures and support systems. Thorough knowledge of all retail products and services. Proven customer service and interpersonal skills. Experience in participating in sales campaigns/promotions. Experience with using and demonstrating digital products and self‑service technologies. Ability to explore and identify a customer’s true needs while leveraging a digital first mindset. Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer needs both reactively and proactively. Experience in the financial services industry preferred. Required Registration This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. The candidate will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in the rescission of the offer or termination of employment. Location Expectations This role requires working from a U.S. Bank location for all scheduled workdays. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Pay Range $27.22 - 33.26 Equal Opportunity Employer U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. #J-18808-Ljbffr U.S. Bank