Manager, Operations

Operations Manager

Position Summary

The Operations Manager is responsible for overseeing the daily operations of the facility to ensure efficiency, productivity, safety, quality, and customer satisfaction. This role manages operational processes, leads teams, and drives continuous improvement initiatives while ensuring company objectives and performance standards are achieved.

Key Responsibilities

• Manage daily operational activities to ensure productivity, quality, and service goals are consistently met.

• Lead and supervise supervisors, team leads, and hourly employees across operational departments.

• Monitor staffing levels, labor utilization, and workflow planning to support operational demands.

• Ensure compliance with company policies, safety regulations, and operational procedures.

• Drive a strong safety culture by promoting safe work practices and addressing safety concerns proactively.

• Monitor operational KPIs and performance metrics to identify trends and improvement opportunities.

• Develop and implement process improvements to increase efficiency, reduce costs, and improve customer service.

• Coordinate with cross-functional teams including HR, maintenance, transportation, inventory, and customer service.

• Conduct employee coaching, performance evaluations, and disciplinary actions as needed.

• Support employee development, engagement, and retention initiatives.

• Assist with budgeting, labor planning, and operational forecasting.

• Ensure proper inventory control, accuracy, and operational compliance.

• Handle escalated operational issues and implement corrective actions when necessary.

• Support peak season planning and operational readiness initiatives.

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, Logistics, or related field preferred.

• 5+ years of experience in operations, logistics, warehouse, manufacturing, or supply chain management.

• 2+ years of leadership or supervisory experience in a fast-paced operational environment.

• Strong understanding of operational processes, labor management, and safety standards.

• Proven ability to manage teams and drive operational performance.

• Excellent communication, leadership, and problem-solving skills.

• Proficiency in Microsoft Office Suite and operational systems such as WMS, TMS, or ERP platforms.

• Ability to multitask and prioritize in a fast-paced environment.

Preferred Skills

• Experience in logistics, distribution, 3PL, or manufacturing environments preferred.

• Bilingual English/Spanish is a plus.

• Experience with Lean, Six Sigma, or continuous improvement methodologies.

• Strong analytical and reporting skills.

Core Competencies

• Leadership and team development

• Operational excellence

• Problem-solving and decision-making

• Communication and collaboration

• Time management and organization

• Continuous improvement mindset

• Accountability and results-driven focus

Work Environment

• Combination of office and warehouse/operational floor environments.

• Frequent walking throughout the facility and interaction with employees and leadership teams.

• May require flexible schedules, including evenings, weekends, or holidays based on operational needs.

Compensation & Benefits

• Competitive salary

• Annual bonus opportunity

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Career growth and advancement opportunities

About the Role

How you will contribute

• Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
• Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
• Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
• Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
• Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
• Other duties as assigned.

Your Key Qualifications

• Bachelor’s degree in business, engineering, or related field preferred.
• Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
• Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE