Client Care Coordinator

Job Description

Job Description

Help build something from the ground up.

Serenium Therapy & Wellness is expanding, and we're looking for an exceptional future leader to help launch our newest office in Cherry Hill, NJ, anticipated to open in October 2026.

This is not your typical office position! We're looking for someone who wants to learn our business from the inside out, become an expert in the client experience, and play a critical role in building the culture, operations, and success of a brand-new location from day one.

The selected candidate will begin their journey by training for 1-2 months as a Client Care Coordinator , where they will learn our systems, workflows, service standards, and leadership expectations. During this time, we'll assess you as an Office Manager for training programs before transitioning into the Cherry Hill Office Manager role.

If you're energized by leadership, enjoy solving problems, thrive in fast-paced environments, and want the opportunity to help build and lead a growing office, we'd love to meet you.

Your Career Path

Phase 1: Training & Development

• Train as a Client Care Coordinator to learn the client journey firsthand.
• Master scheduling workflows, insurance processes, intake procedures, and client communications.
• Complete leadership and operational training alongside office leadership.
• Learn Serenium's quality standards, systems, and culture.

Phase 2: Office Launch Preparation

• Assist with pre-opening planning and operational readiness.
• Participate in hiring, onboarding, and training support for future team members.
• Learn office reporting, metrics, and performance management expectations.

Phase 3: Office Manager (if applicable) - Cherry Hill, NJ

• Lead day-to-day office operations for the new Cherry Hill location.
• Support and develop front desk and client care team members.
• Partner closely with clinicians, billing teams, and leadership to ensure operational excellence.
• Drive exceptional client experiences and maintain high service standards.
• Monitor key office metrics including scheduling efficiency, call quality, conversion rates, and client satisfaction.
• Identify opportunities to improve processes and increase operational effectiveness.
• Foster a positive, accountable, and growth-oriented culture.

What You'll Do

• Oversee daily administrative and operational functions of the office.
• Ensure exceptional client service and concierge-level experiences.
• Manage scheduling operations and workflow optimization.
• Monitor and improve office KPIs and performance metrics.
• Assist with hiring, onboarding, coaching, and staff development.
• Collaborate with clinicians and leadership to address challenges quickly and effectively.
• Support quality assurance initiatives and maintain operational consistency.
• Maintain compliance with company policies, procedures, and documentation requirements.
• Serve as a culture leader and role model for professionalism, accountability, and empathy.

What Makes You a Great Fit

You may be the person we're looking for if you:

• Are excited by the opportunity to help build a brand-new office.
• Enjoy leading teams and helping others succeed.
• Balance empathy with accountability.
• Thrive in fast-paced, high-growth environments.
• Are highly organized and proactive.
• Take ownership and solve problems without waiting to be asked.
• Communicate with confidence, warmth, and professionalism.
• Love creating systems and improving processes.
• View feedback as an opportunity to grow.
• Want more than a job- you want a long-term career with leadership opportunities.

Preferred Experience

• Leadership, supervisory, or management experience.
• Healthcare, behavioral health, medical office, or multi-provider practice experience.
• Experience managing front desk operations or administrative teams.
• Scheduling, insurance verification, and patient intake experience.
• Experience tracking metrics, KPIs, or quality standards.
• Experience with EMRs, practice management software, or multiple systems simultaneously.

What Success Looks Like

• Clients consistently receive exceptional service and support.
• Your team feels engaged, supported, and accountable.
• Operational challenges are identified and solved proactively.
• The Cherry Hill office launches smoothly and successfully.
• You build a culture of compassion, performance, and continuous improvement.

Growth Opportunities

At Serenium, we develop leaders from within.

This role has opportunities for advancement into:

• Office Manager
• Area Manager
• Multi-Site Operations Management
• Regional Leadership
• Director of Operations roles

Benefits

• Monday-Friday schedule
• PTO, Sick Time, and Paid Holidays
• Health Insurance
• Leadership development and mentorship

If you're looking for an opportunity to build, lead, and grow with an organization that is changing lives every day, we'd love to hear from you.

Apply today and help us bring exceptional mental health care to Cherry Hill.