Payment Resolution Specialist

Job Description

JOB TITLE


Payment Resolution Specialist


LOCATION


Phoenix, Arizona | Onsite | Up to $26/hour


ROLE SUMMARY:


Research misdirected customer payments, identify the correct receiving department, and coordinate accurate payment routing. This role tracks outstanding issues, drives corrective action across departments, and helps reduce recurring payment errors.


KEY RESPONSIBILITIES:

• Review payments received by the wrong department and investigate their intended destination.
• Research customer accounts, payment details, remittance information, and transaction histories.
• Coordinate with internal departments to redirect payments to the correct business unit.
• Maintain accurate records of misdirected payments, customers, responsible departments, and resolution status.
• Follow up with departments on outstanding corrective actions and recurring payment issues.
• Escalate unresolved issues or repeated payment-routing errors when appropriate.
• Identify patterns involving repeat customers, departments, or payment errors to support root-cause analysis.
• Provide updates on outstanding payments, corrective actions, and recurring issues.

KEY REQUIREMENTS:

• Experience in Accounts Receivable, Cash Applications, Payment Processing, Billing, or related financial operations.
• Hands-on experience researching payment discrepancies, unidentified payments, unapplied cash, or misapplied customer payments.
• Ability to independently investigate issues and coordinate resolutions across multiple departments.
• Proficiency in Microsoft Excel, including maintaining tracking logs and organizing financial data.
• Strong written and verbal communication skills for following up on unresolved issues.
• Demonstrated persistence, accountability, and ability to drive issues through completion without constant supervision.
• Experience working in a large corporate environment with multiple business units or departments is preferred.

Apply if your background includes payment research, financial operations, and cross-functional issue resolution. This role offers the opportunity to improve payment-routing processes and reduce recurring administrative issues.