Error Resolution Specialist

Phoenix, AZ (Onsite Day 1 → Remote thereafter) Local candidates only Duration Start: 02/02/2026 End: 06/30/2026 Work Schedule 40 hours/week Day Shift: 7:00 AM – 5:00 PM Job Summary The Error Resolution Specialist is responsible for reviewing, researching, and resolving errors related to tax documents and payments that require detailed analysis. This role supports ADOR’s mission of serving taxpayers by ensuring accuracy, timeliness, and compliance in a production-based environment. This position is ideal for candidates who enjoy problem-solving, working with data, and collaborating with a results-driven team. Key Responsibilities Independently research, analyze, and validate tax documents and payments requiring detailed review Identify and correct system and taxpayer errors using procedural manuals Work within two systems to retrieve, cross-reference, and correct inaccurate data Perform mathematical calculations related to banking transactions Ensure high accuracy and productivity while meeting strict deadlines Maintain quality standards in a production-based work environment Required Skills (MUST be clearly listed on resume – mandatory) Google Suite (Docs, Sheets, Gmail) Banking Credits & Debits ❗ Candidates lacking either of these will be rejected automatically. Required Qualifications High School Diploma or equivalent Experience working in a production-based environment with accuracy and deadlines Ability to work independently and collaboratively Preferred Skills & Abilities Analyzing and evaluating claims Critical thinking and problem-solving Attention to detail and multitasking Strong interpersonal and communication skills Ability to manage changing priorities Perform mathematical computations accurately Data analysis and decision-making skills Office setting Must be onsite for first day (orientation) Fully remote after Day 1 Additional Requirements Local candidates only (must reside in/near Phoenix, AZ at time of submission) Resume must clearly state current location Must be available for in-person interview within 1 week of posting close Must be able to start within 2 weeks of offer Security clearance required (state onboarding process) Seniority level Associate Employment type Contract Job function Administrative Industries Government Administration #J-18808-Ljbffr I3 INFOTEK INC