Valet & Bell Attendant

Valet/Bell Attendant

Now celebrating over a year of excellence, The Cascade Hotel Kansas City, a proud member of Marriott's Tribute Portfolio, is firmly established as a standout destination in the heart of the Country Club Plaza—Kansas City's premier entertainment and shopping district. With 177 stylish guest rooms, 15,000 square feet of event space, a two-level signature restaurant, and a vibrant rooftop bar, the Cascade offers a uniquely local, high-touch guest experience.

We are currently seeking a dedicated and guest-focused Valet/Bell Attendant to join our team. If you take pride in delivering polished service, thrive in a fast-paced environment, and want to be part of a growing legacy—we want to hear from you.

Position Summary: Reporting to the Valet Manager, the Valet/Bell Attendant is a key member of the front-of-house operations team, ensuring every guest receives a warm welcome and seamless service from arrival to departure. This hybrid role supports both valet and bell operations with a focus on delivering exceptional hospitality.

Key Responsibilities:

Guest Services:

• Greet all guests in a warm, professional manner; anticipate and respond to their needs.
• Recognize VIP and returning guests, using names whenever possible.
• Escort guests to rooms with their luggage, explaining room features and hotel amenities.
• Provide directions, local information, and personalized assistance as needed.
• Make timely deliveries to guest rooms and assist with luggage storage/retrieval using claim tickets.
• Maintain a clean, organized lobby, bell closet, and workspaces at all times.

Valet Duties:

• Safely park and retrieve guest vehicles while following valet procedures and safety standards.
• Keep entrance areas clear for arriving/departing guests and emergency access.
• Operate valet ticketing system accurately for all transactions.
• Open/close vehicle doors and assist guests with items as they arrive or depart.
• Follow all parking, cash handling, and inventory protocols as directed by hotel policy.

Communication & Teamwork:

• Stay informed of hotel activities, group arrivals, and special guest needs.
• Communicate guest preferences or issues promptly to the Front Office Manager.
• Support team efforts to uphold Marriott's Sincere Service standards throughout all interactions.

Qualifications:

• Previous experience in a guest-facing hotel or valet role preferred.
• Valid driver's license and clean driving record required.
• Strong communication skills and a polished, professional demeanor.
• Ability to lift and/or move up to 25 pounds; must be able to stand for long periods and work outdoors.
• Availability to work weekends, evenings, and holidays as required.

Working Conditions:

• Frequently required to stand, walk, bend, reach, and use hands.
• Exposure to varying weather conditions and occasional use of cleaning chemicals.
• Quiet to moderate noise level in the work environment.

Benefits:

• Affordable health insurance with employer contributions for full-time associates.
• Comprehensive benefits available (medical, dental, vision, accident, critical illness, life insurance).
• Paid Time Off (PTO) for full-time associates.
• Exclusive Marriott travel discounts for all associates.

Requirements

• High school diploma/GED This job requires standing and walking for extended periods of time as well as bending, reaching, and lifting.
• Must have a high level of energy.
• Must enjoy working independently.
• Must be a team player.
• Must be willing to complete drug screen and background check in accordance with federal and state laws.

Special Requirements:

• Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day.
• Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required.
• Minimum availability of 16 hours per week for part-time employees.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Review and approve electronic timecard weekly for accuracy.