IT Help Desk Specialist

Job Description

Job Description

IT Help Desk Specialist

Company Overview

A growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities.

Role Summary

The IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration.

Key Responsibilities

• Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.
• Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.
• Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.
• Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.
• Support Active Directory and cloud-based identity administration for routine user and access requests.
• Maintain technology inventory, documentation, and internal knowledge resources.
• Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.
• Coordinate with technology vendors and escalate complex technical issues when appropriate.
• Communicate technical solutions clearly and professionally to non-technical users.

Additional Details

• Fully onsite
• Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break
• Occasional overtime may be required during peak business periods and month-end activities
• Limited local travel may occasionally be required
• Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities

Required Qualifications

• 1+ year of IT support, help desk, desktop support, technical support, or related experience or training.
• Working knowledge of Windows operating systems and desktop troubleshooting.
• Familiarity with Microsoft 365 and common business productivity applications.
• Basic understanding of networking concepts, connectivity, and troubleshooting.
• Experience or knowledge of Active Directory, user accounts, permissions, and access management.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple support requests, prioritize effectively, and escalate issues appropriately.
• Ability to work independently while collaborating effectively with senior IT team members.

Preferred Qualifications (Nice-to-Haves)

• Experience with Microsoft Entra ID, Azure, or other Microsoft cloud technologies.
• Familiarity with Exchange Online, SharePoint, Teams, OneNote, or related collaboration platforms.
• Experience using IT help desk or ticketing platforms.
• Experience with remote support and troubleshooting tools.
• Familiarity with endpoint security technologies such as BitLocker.
• Experience supporting employee onboarding and offboarding processes.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Interest in developing broader systems administration, cloud, networking, or cybersecurity skills.

Compensation & Benefits

• $50,000 - $65,000 annually
• Medical, dental, and vision insurance with employee premiums paid by the employer
• 401(k) retirement plan with employer matching, subject to eligibility requirements
• Paid time off
• HSA/FSA options
• Overtime opportunities may be available during peak business periods