Junior IT Support Technician (Hybrid)
WeSolveProblems
(Hybrid - 60% Remote, Based in Los Angeles)
Make an impact. Grow your career. Have fun doing it. At WSP, our mission is simple: make our clients exceptionally happy and empower them to succeed . As a Junior Helpdesk Technician, you'll play a key role as the first point of contact for our clients, keeping their technology running smoothly. This isn't a siloed helpdesk role. You'll get hands-on experience across a wide range of IT systems, mentorship from senior engineers, and support to earn industry certifications-all while working in a flexible, collaborative environment.What You'll Do
- Be the first point of contact for client support (phone, email, tickets).
- Troubleshoot desktops, networking, Microsoft 365, and common business apps.
- Deliver a great client experience by solving issues quickly-or escalating when needed.
- Assist with projects (on-site and remote).
- Keep tickets updated and documentation tidy.
- Collaborate with a team that values learning, efficiency, and innovation.
- Strong problem-solving and communication skills.
- Ability to explain tech clearly to non-technical people.
- Familiarity with Windows, macOS, Microsoft 365, and networking basics.
- Eagerness to learn and grow in the fast-paced MSP world.
- Reliable transportation.
Why You'll Love Working Here
- Flexibility: 60% remote work, limited commute.
- Balance: No on-call, no overtime.
- Growth: Paid training, certification exams, and career paths to senior or specialized roles.
- Support: Company MacBook, friendly and collaborative team.
- Benefits: Full Gold PPO Health Insurance + 401K with 4% safe harbor matching.
Vacancy posted 4 days ago
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