Leasing Consultant - Bilingual

Job Description

Job Description

Scope and Purpose

At Zellis, Leasing Consultants are the first hello and the lasting impression. You are the front line of our hospitality-driven approach to property management—connecting with prospective and current residents, guiding them through the leasing journey from first showing to move-in day and beyond.

Your role goes beyond filling vacancies. You will walk the tour path and inspect vacant units before every showing to ensure they meet Zellis standards. You will present our communities with genuine enthusiasm, explain pricing and lease terms with transparency, and process applications with accuracy and care. You will also contribute to marketing efforts—refreshing online listings, running market surveys, networking in the local community, and following up on every lead in Yardi.

You are also the go-to for existing residents when service needs arise. Whether it’s coordinating a maintenance request or answering a question about their lease, you make sure every resident feels seen, heard, and valued—because at Zellis, we don’t just manage buildings, we deliver experiences people didn’t know they needed.

Our Core Values

At Zellis, everything we do is guided by four values that define how we show up—for each other, for our residents, and for our clients.

• Driven by Passion: We show up with energy, ownership, and a relentless drive to be better – We care deeply about the work, and it shows. We hold ourselves to a higher standard, take responsibility for outcomes, and push through challenges with determination. At the leasing desk, this means treating every prospect interaction as an opportunity to represent the best of Zellis.
• Built Smarter: We run toward change and build better systems to stay ahead – We lead the industry by embracing technology, automation, and new ways of working to create smarter, more efficient operations. In this role, you will use Yardi to track leads, monitor conversion rates, and keep listings accurate across all platforms.
• Experience Meets Insight: We combine experience and data to guide smarter decisions – Our clients and residents trust us to do more than manage—they rely on us to think. We bring expertise and turn data into clear, actionable insight. You will use traffic and conversion data to identify trends and flag opportunities to your manager before they become problems.
• Service Without Compromise: We set a higher standard by anticipating needs and owning every outcome – Every interaction is thoughtful, timely, and intentional. We anticipate needs, communicate clearly, and follow through without exception. From the first phone call to move-in day, every touchpoint you deliver reflects Zellis’s commitment to hospitality excellence.

Duties and Responsibilities

• Inspect property, vacant units, and model units daily to ensure the tour path meets Zellis presentation standards before every showing.
• Lease apartments using Zellis’s hospitality-first approach—building genuine rapport with prospects while clearly communicating pricing, availability, and community features.
• Guide prospects through the full application process in Yardi, ensuring accuracy, timeliness, and a seamless experience from inquiry to approval.
• Process applications, communicate approval or denial decisions promptly, and walk applicants through next steps with clarity and care.
• Prepare and send lease paperwork for signatures, ensuring all documents are complete and compliant before move-in.
• Coordinate and execute welcoming move-in experiences that set the tone for the resident relationship.
• Review online listings across all platforms regularly to ensure accurate pricing, photos, and property information.
• Conduct market surveys and monitor competitor activity to inform pricing and marketing decisions.
• Follow up on all leads—phone, email, walk-in, and ILS—within Zellis response time standards, logging all activity in Yardi.
• Assist residents with maintenance requests by entering work orders in Yardi and communicating timelines and status updates.
• Deliver standout customer service at every touchpoint, ensuring residents and prospects feel valued in every interaction.

Competencies

• Sales Ability – Consistently meets or exceeds leasing goals by identifying prospect needs, presenting solutions, and closing leases while delivering a positive, pressure-free experience.
• Hospitality Focus – Treats every interaction—prospect or resident—as an opportunity to deliver the care, professionalism, and attentiveness that define Zellis’s hospitality standard.
• Communication – Speaks and writes clearly in all situations. Listens actively, asks clarifying questions, and demonstrates professionalism in person, on the phone, and in writing.
• Adaptability – Adjusts to changes in the work environment, manages competing demands, and responds effectively to shifting priorities, unexpected events, and seasonal leasing cycles.
• Teamwork – Balances individual leasing responsibilities with team goals. Shares what’s working, supports colleagues during high-traffic periods, and contributes to a positive team culture.
• Dependability – Follows through on commitments, meets deadlines, and takes responsibility for actions with minimal supervision.
• Integrity & Compliance – Upholds Zellis values and maintains confidentiality. Follows Fair Housing laws, company policies, and ethical standards in every interaction.

Knowledge, Abilities, and Other Qualities

• Strong communication and customer service skills—people feel seen and heard with you.
• Sales instincts with the ability to build rapport quickly and close effectively.
• Proficiency with Yardi or similar property management software for lead tracking, applications, and work orders.
• Comfortable with internet listing services (ILS), digital marketing tools, and social media platforms.
• Ability to work effectively with supervisors, residents, vendors, and prospects in person and online.

Experience, Training, and Education

• College degree preferred.
• Minimum of two (2) years of customer-facing experience required; leasing or property management experience preferred.
• Experience with Yardi Voyager or comparable property management software preferred.

Physical Requirements

This position requires the ability to:

• Move about the property, including climbing stairs, walking outdoors in various weather conditions, and accessing all areas as needed.
• Sit for extended periods while working on a computer or attending meetings.
• Communicate effectively in person, over the phone, and via digital platforms.
• Occasionally lift, carry, push, or pull up to 25 pounds (e.g., marketing materials, packages, office supplies).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Driving Requirements

Valid driver’s license and reliable vehicle may be required for market surveys, outreach events, and property errands.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.