Customer Success Specialist - Bilingual (French/English)

Customer Success Specialist – Bilingual (French/English) Boston, Massachusetts, United States – Customer Service About this position BizzyCar is an innovative software platform that enhances automotive dealership service operations by streamlining service appointments, recall management, mobile service, customer engagement, and retention. Our mission is to empower dealerships to maximize operational efficiency, boost revenue, and enhance customer satisfaction. About the role BizzyCar is looking for a Customer Success Specialist to join our growing Customer Success team in Boston. This is a hands‑on, customer‑facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high‑volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow. Your work will directly influence customer satisfaction, retention, renewals, and expansion. What you'll do Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value Lead customer onboarding and training, including portal setup, configuration, and ongoing education Manage a portfolio of customer accounts in a high‑volume CSS environment Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment Monitor customer support tickets and follow up to ensure timely resolution and satisfaction Help refine and improve Customer Success processes as the team scales What We're Looking For French Fluency Required: Must be bilingual in French and English, with native‑level fluency in French. Bachelor’s degree or equivalent experience 2+ years of experience in a customer‑facing role, preferably in SaaS, technology, or a high‑volume environment Experience as a Customer Success Specialist or in a similar CSS role is a strong plus Automotive or dealership experience preferred, but not required Strong communication skills with the ability to lead customer conversations and presentations Comfortable working with data and using insights to guide customer discussions Highly organized with strong time‑management skills Curious, adaptable, and eager to learn new products and processes Collaborative team player who enjoys working cross‑functionally Why You'll Love This Role Clear ownership of customer relationships and visible impact on retention and growth Opportunity to grow with a scaling Customer Success team A product that genuinely helps customers operate better and grow revenue A team culture built on ownership, learning, and continuous improvement What We Offer Competitive salary and benefits package Base salary range: $65,000–$90,000 (based on experience) Opportunities for growth and professional development Collaborative, innovative work environment with a passionate team The chance to make an impact in a high‑growth, cutting‑edge company at the forefront of automotive technology BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment‑based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I‑9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States. #J-18808-Ljbffr BizzyCar