Tenant Experience Manager Social Media Coordinator

Cosmo Salon Studios — an upscale, luxurious salon suite destination empowering beauty professionals to own their success — is seeking a passionate, proactive, and polished team member to help elevate our tenant experience and social presence. At Cosmo, we create an environment where independent beauty professionals thrive with autonomy, style, and support. About Cosmo Salon Studios Cosmo Salon Studios is a luxury salon suite concept focused on providing customizable, high-end spaces for beauty professionals to build their business on their own terms. Our community is driven by professionalism, creativity, and a collaborative atmosphere that feels as bespoke as our suites. The Role As our Partial Tenant Experience Manager & Social Media Coordinator, you’ll be the heartbeat between our tenants, prospective tenants, and the digital community that supports our brand. Your work will help shape the Cosmo experience — both in person and online. Why You’ll Love Working Here • Be part of a mission-driven team in a premium beauty environment. • Help support independent professionals in building their success. Responsibilities: What You’ll Be Doing Tenant Experience & Community Support • Be a welcoming and professional main point of contact for tenants and leads. • Communicate with current and prospective tenants via phone, email, text & in person. • Assist with tour scheduling, onboarding, lease follow-up, and suite retention. • Help coordinate tenant events, workshops, and community-building experiences. • Support day-to-day operations that ensure a smooth, elevated tenant experience. Social Media & Content • Create, curate, and schedule engaging content for Instagram, TikTok, and other platforms that reflects the luxury feel of Cosmo. • Capture on-brand photos and videos of the space, events, tenant stories, and behind-the-scenes moments. • Monitor and respond to comments, messages, and inquiries across social channels. • Assist with ideation and execution of campaigns to attract new tenants and strengthen community awareness. Marketing & Growth • Help maintain an online content calendar and track engagement performance. • Participate in creating newsletters, email campaigns, and marketing collateral. • Assist with tracking lead flow and follow-up touchpoints for leasing inquiries. Qualifications: Who We’re Looking For We want someone who is: Charismatic & Customer-Focused • Friendly, polished, and confident with people — both in person and online. • Loves building relationships and helping others succeed. Social Media Savvy • Comfortable with Instagram, TikTok, reels, stories, and emerging trends. • Great eye for content and feel for brand storytelling. Organized & Detail-Oriented • Strong multitasker: balancing tenant communications with content creation. • Keeps tasks and follow-ups organized and on schedule. Creative & Proactive • Eager to suggest new ideas, events, promotions, and ways to grow our community. • Can take initiative on projects and run with them independently. Professional with a Luxury Mindset • Understands what a high-end experience feels like and can deliver it consistently. • Quality-driven in communication, presentation, and execution of work. Compensation: $45,000 - $55,000 yearly

• What You’ll Be DoingTenant Experience & Community Support • Be a welcoming and professional main point of contact for tenants and leads. • Communicate with current and prospective tenants via phone, email, text & in person. • Assist with tour scheduling, onboarding, lease follow-up, and suite retention. • Help coordinate tenant events, workshops, and community-building experiences. • Support day-to-day operations that ensure a smooth, elevated tenant experience. Social Media & Content • Create, curate, and schedule engaging content for Instagram, TikTok, and other platforms that reflects the luxury feel of Cosmo. • Capture on-brand photos and videos of the space, events, tenant stories, and behind-the-scenes moments. • Monitor and respond to comments, messages, and inquiries across social channels. • Assist with ideation and execution of campaigns to attract new tenants and strengthen community awareness. Marketing & Growth • Help maintain an online content calendar and track engagement performance. • Participate in creating newsletters, email campaigns, and marketing collateral. • Assist with tracking lead flow and follow-up touchpoints for leasing inquiries.

Compensation:
$45,000-$55,000 per year