Customer Quality Engineer

Hiring for a Quality Engineer in West Haven, CT

Job Description
The ideal candidate will possess a strong knowledge of quality systems, a background in chemistry or chemical engineering, and experience in customer-facing quality roles. This position supports a highly regulated chemical manufacturing environment, ensuring the maintenance and enhancement of quality standards.
Responsibilities

• Support audits, manage customer questionnaires, and maintain quality documentation.
• Conduct quality investigations, including troubleshooting issues, performing root cause analysis, and implementing corrective actions.
• Interact directly with customers to manage quality-related communications and handle customer concerns professionally.
• Ensure compliance with ISO 9001 requirements and participate in customer audits and compliance activities.

Essential Skills

• Proficiency in Quality Management Systems (QMS).
• Experience in quality investigations, including root cause analysis and corrective actions.
• Knowledge of chemical engineering or chemistry.
• Familiarity with ISO 9001 standards and requirements.
• Experience in supplier and customer quality management.

Additional Skills & Qualifications

• Experience with APQP, 5 Why's, and Fish Bone methodologies.

Work Environment
This role is based onsite Monday through Friday, from 8 am to 5 pm, with 75% of the time spent in the office and 25% on the shop floor. There is a requirement for quarterly travel to customer sites, both domestically and internationally. The work environment is collaborative, focusing on continuous improvement and innovation, and offers opportunities for career progression in a global organization.
Job Type & Location
This is a Contract position based out of West Haven, CT.
Pay and Benefits
The pay range for this position is $34.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Haven,CT.
Application Deadline
This position is anticipated to close on Jul 16, 2026.
About Actalent


Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.



San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.



Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.



Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.