Apple Deskside Support Technician

Job Description

Job Description

Job is On-Site in Austin, TX

Proficiency in Hardware and Software Troubleshooting:

• Candidates should demonstrate a strong ability to diagnose and resolve hardware and software issues on Apple devices, including Macs, iPhones, and iPads. This includes troubleshooting hardware malfunctions, software glitches, and compatibility issues with iOS devices.

Expertise in Enterprise Device Management:

• Candidates should possess experience in managing Apple devices within an enterprise environment, including deploying, configuring, and maintaining macOS and iOS devices at scale. This involves expertise in device provisioning, user management, and application deployment strategies tailored for organizational needs using Apple Business Manager.

Knowledge of Apple Device Security Measures:

• Candidates should have a deep understanding of Apple device security features and best practices. This includes familiarity with security settings, encryption methods, data protection mechanisms, and strategies for securing devices against unauthorized access, malware, and other threats.

Preferred Qualifications:

Experience with Apple Device Deployment and Management Solutions:

• Candidates should have hands-on experience with Apple device deployment and management solutions, particularly Microsoft Intune for Mobile Device Management (MDM) and Azure. This includes proficiency in utilizing Intune and Azure MDM to provision, configure, and manage Apple devices efficiently and securely within a hybrid IT environment.

Familiarity with Microsoft Intune and Azure MDM Solutions:

• Candidates should be familiar with Microsoft Intune and Azure MDM solutions specifically in the context of managing Apple devices. This includes knowledge of Intune's capabilities for device enrollment, policy enforcement, application management, and compliance monitoring across macOS, iOS, and iPadOS platforms.

Note: This position’s work will be 60% Apple device support and 40% Windows device support. This position is 100% onsite at the SCC location, 2500 Montopolis Dr, Austin, TX 78741.

Worker Skills and Qualifications

Please fill in the "Years required" column

Minimum Requirements  (Required)

Years ( Required , leave no blanks)

Years

Skills/Experience

1-3

Experience in Service Desk phone support environment providing virtual technical assistance for applications and hardware problems

1-3

Experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals

1-3

Experience with Microsoft Active Directory, Azure and Office 365

Experience with ServiceNow or other service management solutions

Knowledge of commonly used concepts, practices, and procedures within IT.

Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.

Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.

Ability to operate information technology systems, to communicate effectively, and to train others.

Ability to rely on written instructions and pre-established guidelines to perform the functions of the job.

Must have teleworking space to setup a desk area with 2 monitors and a laptop (monitors and laptop provided), that is free of distractions and outside noises.