Phoenix, AZ Guest Experience Associate Luxury Car Rental Job

Phoenix, AZ Guest Experience Associate Luxury Car Rental Job

Join us as a Guest Experience Associate, also known as a Carcierge in Phoenix, AZ, and become part of a team known for delivering white-glove service to private aviation guests, high-profile travelers, and luxury clientele! The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury hospitality role responsible for delivering five-star, personalized service at every touchpoint of the rental journey.

If you're passionate about working in a high-end, guest-focused environment, Go Rentals is the place to build your career. Join our team as a Carcierge - Guest Services Associate in Phoenix, AZ, and deliver high-touch, first-class service to guests who expect the very best!

Responsibilities

• Ensure each and every guest entering the FBO/hotel has an exceptional experience
• Answer incoming guest telephone calls in a courteous and professional manner
• Negotiate rental contracts with guests
• Open and close rental contracts; ensuring all required client paperwork is complete and accurate
• Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
• Assist all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Understand and communicate information regarding Go Rentals products, services, and policies to new and existing clients
• Ensure that all cars are cleaned by the close of business; wash and detail vehicles as needed
• Prepare and present vehicles for guest rental; ensuring each vehicle is thoroughly cleaned
• Perform pick-up and drop-off service for guests either renting or returning vehicles
• Grow and expand guest base by building and maintaining rapport with key guests, identifying new guest opportunities, and delivering exemplary guest service

Skills & Qualifications

• Minimum of a high school diploma or GED equivalent
• Valid unrestricted driver's license
• Must have one to two years of driving experience and be insurable
• Experience in sales and customer service
• Must be 21 years of age or older
• Excellent communication skills
• Experience in aviation, auto rental, guest services, or hospitality, preferred
• Willingness to travel for extended periods
• Smartphone/tablet/technology savvy, preferred
• College degree, preferred
• Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.