Solar O&M Administrator

O&M Administrator

As the primary point of contact for most customers, the O&M Administrator plays a critical role in our customer experience and setting the stage for continued service. This role coordinates service activities, managing customer support requests, and ensuring efficient execution of warranty and repair processes. This position helps maximize technician productivity, supports revenue generation through service opportunities, and ensures a high level of customer satisfaction.

This role is a great fit for someone with inbound call center experience in industries like telecommunications, cable/internet, insurance, utilities, or automotive sales. If you've worked in a structured environment taking inbound calls, scheduling customers, and using CRM systems, you likely already have some of the core skills needed to succeed here. Solar experience is a huge plus, but training is provided for the right candidate. This role is in office Monday to Friday 8am to 5pm. You'll be the go-to expert in this function at a smaller, purpose-driven solar company, where your ideas and initiative matter. It's a chance to apply your skills in a more flexible, meaningful settinghelping people in their energy independence.

Key Responsibilities

Include, but are not limited to:

Scheduling & Coordination

• Schedule and dispatch O&M service work to maximize technician efficiency and utilization.
• Coordinate appointments with customers and internal teams.
• Adjust schedules as needed based on priorities, weather, and urgency

Helpdesk & Customer Support

• Serve as the primary point of contact for O&M service requests
• Provide helpdesk support by troubleshooting issues and routing tickets appropriately.
• Communicate clearly and professionally with customers regarding service updates.

Ticket Management & Invoicing

• Manage O&M service tickets from creation to closeout.
• Ensure accurate documentation of work performed.
• Coordinate and process customer invoicing in a timely manner.
• Track job costs and ensure proper billing.

Skills & Competencies

• Very strong organizational and time management skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Detail-oriented with strong follow-through.
• Proficient in Microsoft Office and service management software.
• Problem-solving mindset with a proactive approach.

Key Performance Indicators (KPIs)

• Technician utilization and schedule efficiency
• Ticket response and resolution times
• Warranty claim turnaround time and reimbursement accuracy
• Customer satisfaction