Patient Access Services Rep/UKHC

Patient Access Services Rep/UKHC

Job Title - Patient Access Services Rep/UKHC

Working Title - Patient Access Services Representative - Emergency Department Registration

Department Name - Admitting and Registration Services

Work Location - Lexington, KY

Grade Level - 07

Salary Range - $17.50-27.31/hour

Type of Position - Staff

Position Time Status - Full-Time

Required Education - AA

Required Related Experience - 1 yr

Required License/Registration/Certification - None

Physical Requirements - Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.

Shift - Wed, Thu, Fri: 10:45a-11:15p. 36 worked hours per week (three 12.5s). Some holidays are required. Position may be eligible for shift and weekend differentials.

Job Summary - Who is UK Healthcare? We are a Health Care system that puts our people first: We treat you as the individual you are, that's what makes us who we are. We work in a team environment, where there is a sense of community pride within the team. We are proud of our people who make an impact on our community. Our working environment in our Health System is unique: The UK Albert B Chandler Hospital is the #1 ranked hospital in Kentucky for the last seven years. Our work is meaningful, crossing every aspect of health care. We offer competitive pay and rich benefits. We offer highly valued professional development opportunities such as our Employee Education program. Join the team at UK Healthcare today and make a generational impact in making a healthier Kentucky! The Patient Access Representative is responsible for: Providing patient arrivals Patient Registration Resolution of patient complaints. Collection and verification of demographic information and insurance/payer source. Information and correction of registration errors. Collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates). Maintaining HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. Participating in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? - No

Preferred Education/Experience - Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient registration highly preferred.