Mortgage Technology - Senior Encompass Administrator

Join the First Heritage Mortgage Team

We're just as committed to our employees as we are to our customers. As a growing leader in the mortgage industry, we are actively seeking creative, driven individuals to provide the highest level of service and forward-looking solutions.

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Position Overview

The Senior Encompass Administrator is a highly motivated and experienced professional responsible for managing and optimizing the Encompass Loan Origination System. This role works closely with the Mortgage Technology team, business stakeholders, and development resources to support day-to-day system operations, drive process improvements, and ensure system stability and compliance.

This position plays a critical role in enhancing system performance, supporting integrations and delivering scalable solutions that improve operational efficiency across the organization.

Key Responsibilities

• Partner with business and technology teams to improve system efficiency, scalability, and user experience
• Manage and maintain Encompass system configurations, ensuring alignment with business objectives and compliance standards
• Serve as an escalation point for complex system and integration-related issues
• Analyze vendor releases and technical documentation to assess system impact and coordinate testing and deployment
• Lead User Acceptance Testing (UAT) efforts, including planning, execution, and validation
• Identify opportunities for automation and process improvement across the loan lifecycle
• Collaborate with internal teams and external vendors to implement and support integrations (e.g., Partner Connect, APIs, third-party services)
• Monitor and manage support requests to ensure timely resolution within Service Level Agreements (SLAs)
• Maintain system documentation to support audits, regulatory requirements, and internal standards
• Contribute to operational initiatives, special projects, and ongoing system enhancements

Education and Experience

• Minimum of 5 years of Encompass Administration experience
• Experience with Encompass integrations, including Encompass Web, Partner Connect, OB, and related services
• Strong understanding of mortgage operations and loan origination processes
• Bachelor's degree or equivalent work experience preferred

Skills and Qualifications

• Ability to work independently while also collaborating effectively across teams
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent analytical and problem-solving capabilities
• Strong attention to detail and commitment to quality and accuracy
• Excellent written and verbal communication skills across all levels of the organization
• Customer-focused mindset with a commitment to delivering high-quality support
• Proficiency in Microsoft Office applications
• Willingness to continuously learn and adapt to new technologies and processes
• Demonstrates initiative, sound judgment, and a commitment to professional growth

Job Details

Job Type: Full-time

Department: Mortgage Technology

What's In It For Me:

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $4K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Rest and relax with Paid Time Off (increases with tenure)
• Protect yourself from identity theft or travel mishaps with our no-cost coverage
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet