Customer Services Assistant

Job Title

Under general supervision, performs work of moderate difficulty involving greeting and providing services to customers at recreation centers, answering phone calls, filing, entering, and retrieving data into complex computer systems, processing deposits, and providing information to the public and co-workers. Assists with training new part-time staff. Processes rentals, refunds, requests for reimbursements, and tracks and processes documents.

Minimum Qualifications

High school diploma or GED, two years of customer service experience which involves interacting with the public in front of a desk environment, or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. Requires a valid Missouri driver's license. Must complete required NIMS level training and CPR certification within first six months of hire.

Knowledge, Skills and Abilities

Knowledge of recreation programs, park locations and rental facilities, City of Independence historic sites and attractions. Correct English usage, including spelling, grammar, punctuation, and vocabulary. General office procedures, policies, and practices, as well as basic knowledge of computer and other general office equipment. Recordkeeping, report preparation, filing methods and records management techniques. Basic understanding of accounting practices, standard business arithmetic, including percentages and decimals. Computer applications related to the work.

Physical Requirements

Hand dexterity to operate personal computer and other equipment related to job. While performing the essential functions of this job, the incumbent is regularly required to walk, sit, use hands to finger, handle, or feel objects, to reach with hands and arms, and talk or hear.

Typical Working Conditions

Works in a normal office environment where there are little to no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like. May be occasionally exposed to outdoor weather conditions, and fumes or airborne particles. Working conditions are typically moderately quiet.

Equal Employment Opportunity Statement

The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug-free workplace.

The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to View email address on click.appcast.io.

Disclaimer

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Equal Opportunity Employer Bilingual Skills Preferred