Customer Service Specialist

Customer Service Representative

We're looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in customer service and preferably in a maintenance department, dispatch, and follow-up.

Skills required are exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Assist residents with day-to-day maintenance, repairs, and inquiries
• Document and report maintenance issues in detail, ensuring accurate information is provided to vendors
• Dispatch maintenance requests to appropriate vendors and track progress
• Conduct systematic and routine follow-ups on open work orders to ensure timely resolution
• Perform property walk-throughs to identify maintenance needs and enhance overall property condition
• Process move-in check-in sheets and ensure all necessary repairs are completed before new residents arrive
• Continuously seek and evaluate potential new vendors to expand our vendor list and improve service quality
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
• Maintain customer accounts and update with new account information as needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

Qualifications

• High school diploma or equivalent
• Previous experience in maintenance coordination preferred
• Strong organizational and communication skills
• Ability to work independently and manage multiple tasks effectively
• Proficiency in using Microsoft Office
• A proactive attitude and a commitment to customer service and company growth
• Strong knowledge of customer interface and interaction
• Excellent active listening, interpersonal, and communication skills

Compensation $21 hourly About Penner Property Management

At Penner Property Management, we believe in showing up, working hard, and putting people first. Every team member plays a role in creating a welcoming environment for our residents and a supportive environment for each other. When you join our team, you'll be part of a company that values dedication, accountability, and a culture of care. Where hard work is recognized and helping people is at the heart of everything we do.