Revenue Cycle Billing Manager

The Revenue Cycle Billing Manager leads the day-to-day execution of billing operations across multiple dental specialties, ensuring accurate, timely, and compliant claim processing for multiple practices. This role is a hands-on role, while also supporting team performance, accountability, and operational efficiency, and may contribute to special projects and departmental initiatives as needed. Responsibilities Oversee daily billing operations, including claims submission, denial resolution, insurance follow-up, and accounts receivable management. Working directly within the functions to assist the team daily. Ensure accurate, timely claim processing and compliance with payer requirements, documentation standards, and billing protocols. Monitor and validate payment posting, balancing, and reconciliation activities to maintain financial accuracy. Identify workflow inefficiencies and implement process improvements to enhance billing performance and operational effectiveness. Serve as the primary escalation point for billing issues, payer challenges, claim discrepancies, and system-related concerns. Provide guidance, performance feedback, and ongoing development support to Billing Leads and Specialists. Support onboarding, training, and continuous education on payer updates, billing requirements, workflow changes, and best practices. Track key performance indicators (KPIs), address performance gaps, and ensure alignment with revenue cycle goals and expectations. Assist team with needed projects to maintain KPI expectations. Assist with development, maintain, and enforce standard operating procedures (SOPs) and established workflows to promote consistency, accuracy, and efficiency. Partner with RCM leadership to identify operational risks, analyze trends, escalate systemic issues, and drive continuous improvement initiatives.

Qualifications Minimum Qualifications 8+ years w/Bachelor’s degree; 1+ years supervisory/management

Additional Experience 10+ years of experience in dental or healthcare billing, including 5+ years in a leadership role Knowledge, Skills, Abilities Strong knowledge of multi-specialty dental billing (General, Ortho, Endo, OS, Perio) Experience in a multi-location dental group or DSO environment Working knowledge of dental PMS systems (Dentrix, Eaglesoft, Denticon, etc.) and/or Knowledge of Microsoft Office; Word, Excel, PowerPoint, Outlook Proven ability to manage teams and drive performance through KPIs Strong problem-solving and escalation management skills High attention to detail with a focus on accuracy and compliance Ability to maintain a quiet, dedicated workspace with minimal interruptions to support a remote work environment Licenses • N/A (Not Applicable). '

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade D. $ - $ At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee

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