Patient Access Representative

Overview Location: Geisinger Healthplex Woodbine. Shift: Days. Scheduled Weekly Hours: 40. Worker Type: Regular. Exemption Status: No. Job Summary Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable. Responsibilities Check patients in for appointments and accurately verify demographics; ensure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary. Read and interpret insurance responses; understand general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter. Ensure patients receive necessary disclosures and privacy information; obtain necessary legal and financial signatures. Communicate financial obligations to patients and collect fees at the time of service as appropriate. Complete all necessary regulatory forms with the patient; schedule follow-up appointments, including specialty or ancillary services as applicable. Process multi-channel messages related to patient and/or physician requests (appointments, referrals, prescriptions, complaints). Notify patient or guarantor of anticipated financial responsibility (copays, deductibles, coinsurance) and collect accordingly. Perform cash posting following department guidelines; maintain confidentiality and comply with HIPAA and patient rights. Independently work work queues to ensure timely resolution of all accounts; maintain productivity and quality performance expectations. Accurately perform medical record maintenance and releases; assist with referrals and pre-certifications at the time of encounter. Utilize and maintain patient recall and reschedule lists; work in a typical office environment. Adhere to organization policies and procedures and all job-specific obligations; the statements are not all-inclusive and may represent elements necessary to perform the job. Qualifications Education: High School Diploma or Equivalent (GED) – Required Experience: Minimum of 1 year - related work experience (Preferred) Skills: Clerical, Communication, Customer Service, Office Politics And Confidentiality Position Details Hours: Between 6:00 a.m. and 7:00 p.m. Shifts discussed during interview. Benefits Full benefits (health, dental and vision) starting on day one; three medical plan choices including expanded network for out-of-area employees and dependents. Pre-tax savings plans including health care and dependent care flexible spending accounts (FSA) and health savings account (HSA); company-paid life insurance, short-term and long-term disability. 401(k) plan with automatic Geisinger contributions; generous PTO that accrues quickly. Tuition reimbursement up to $5,000 per calendar year. Wellness programs and family-friendly support including adoption, fertility assistance, parental leave pay, military leave pay, and Care.com membership with discounted backup care. Employee Assistance Program (EAP): childcare, eldercare, pet care, legal guidance, mental health support, and more. Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet and legal insurance. About Geisinger and Equal Opportunity Geisinger is an equal opportunity employer. We are committed to building a diverse workforce and providing equal opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, visit #J-18808-Ljbffr