Logistics Coordinator

Job TitleCustomer & Account SupportKey ResponsibilitiesCustomer & Account SupportEnter, update, and maintain accurate customer order information in the TMS and customer portalsSupport customer communication by providing shipment updates, appointment confirmations, tracking details, and issue awarenessMonitor customer requirements and help ensure expectations are met across pickup, transit, delivery, and documentationEscalate service risk, delays, missed appointments, OS&D concerns, or customer-impacting issues with urgencyCarrier Communication, Capacity Support & Booking FreightLearn how to source, communicate with, and book carrier capacity under the guidance of Account Managers, Carrier Sales, Operations, or leadershipPerform carrier check calls and maintain accurate pickup, transit, and delivery updatesCommunicate with carriers regarding appointment times, status updates, delays, paperwork, and load-level requirementsSupport Carrier Sales and Operations by helping keep carrier communication clean, timely, and documentedHelp resolve basic shipment issues professionally and escalate when additional support is neededLearning Customer Quoting & Operational ExecutionLearn how customer freight is quoted, priced, and reviewed while supporting spot quote opportunities under guidanceCoordinate scheduling, rescheduling, and facility communication as neededMaintain clear load notes, system updates, and handoffs for internal visibilitySupport accurate documentation so loads are ready for accounting and back-office processingAssist with reporting, email monitoring, portal updates, and other daily operational needsTeam Support & Process DisciplineWork closely with Account Managers, Carrier Sales, Accounting, Operations, and leadership to keep loads set up for successFollow established SOPs, escalation paths, and communication expectations while building brokerage knowledgeSupport coverage plans, overflow work, special projects, and other operational tasks as business needs requireDemonstrate reliability, ownership, and a willingness to learn all areas of brokerage executionQualifications & SkillsetsLive HYWAY Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and InnovativeHigh sense of urgency with the ability to re-prioritize in a fast-paced environmentStrong attention to detail, organization, follow-through, and communication habitsPositive, team-first mindset with the ability to build trust with customers, carriers, and internal teammatesComfortable learning transportation systems, customer portals, Microsoft tools, and operating workflowsWillingness to learn carrier sourcing, booking freight, customer quoting, shipment tracking, and operational problem-solvingStrong listening, written, verbal, and problem-solving skillsTransportation, logistics, customer service, or operational support experience preferred but not requiredSuccess MeasuresAccurate load entry, tracking updates, documentation, and customer portal activityTimely communication with customers, carriers, and internal stakeholdersConsistent adoption of HYWAY processes, escalation expectations, and operating disciplineProgression in learning carrier communication, booking freight, and customer quoting fundamentalsStrong support of Account Managers, Carrier Sales, Operations, and back-office teamsContinued growth in brokerage knowledge, execution discipline, confidence, and ownershipHYWAY Transportation is an Equal Opportunity EmployerEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Hyway Transportation