Director of Facilities

Director Of Facilities

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

JLL is seeking a strategic and accomplished Director of Facilities M3 to lead comprehensive facility operations across a complex, multi-site portfolio or large-scale critical facility. This senior leadership role is responsible for driving operational excellence, strategic planning, financial performance, and organizational development while ensuring the highest standards of safety, compliance, and client service delivery. The ideal candidate will bring executive-level leadership capabilities, deep facilities management expertise, strong business acumen, and a proven track record of managing large-scale operations and diverse teams in dynamic environments.

Key Responsibilities

Strategic Leadership & Vision

• Provide executive-level strategic leadership for all facility operations, establishing long-term vision and direction aligned with client objectives and organizational goals.
• Develop and execute comprehensive facility strategies encompassing operations, maintenance, capital planning, sustainability, and organizational development.
• Drive innovation and transformation initiatives that enhance operational performance, improve efficiency, and deliver measurable business value.
• Serve as a trusted advisor to senior client leadership and executive stakeholders on facilities-related matters.
• Build and maintain strategic partnerships with key stakeholders, vendors, and industry partners to advance organizational objectives.

Operational Excellence & Performance Management

• Oversee all aspects of facility operations including engineering, maintenance, environmental health and safety, security, space planning, moves management, and facilities support services.
• Establish performance standards, metrics, and KPIs to measure and drive operational excellence across all functions.
• Implement best-in-class processes, systems, and technologies to optimize facility performance, reliability, and efficiency.
• Monitor operational performance against established targets and implement corrective actions to address gaps.
• Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies to enhance service delivery and eliminate waste.
• Ensure seamless integration and coordination across multiple facility functions and service providers.

Financial Management & Business Planning

• Develop, manage, and control multi-million dollar operating budgets and capital expenditure plans across facility portfolio.
• Provide financial leadership including forecasting, variance analysis, cost optimization, and financial reporting to executive leadership.
• Identify and implement cost-reduction strategies while maintaining or improving service quality and client satisfaction.
• Negotiate complex contracts and service agreements with vendors, contractors, and service providers.
• Drive procurement strategies and vendor management programs that deliver value and mitigate risk.
• Prepare and present business cases, investment proposals, and strategic recommendations to executive leadership and client stakeholders.

Organizational Leadership & Talent Development

• Lead, develop, and inspire a large, geographically dispersed team of facilities professionals including senior managers, engineers, technicians, coordinators, and support staff.
• Build high-performing organizational cultures focused on accountability, collaboration, innovation, and client service excellence.
• Establish clear organizational structures, roles, and accountabilities that support effective operations and scalability.
• Recruit, develop, and retain top talent through strategic workforce planning, succession planning, and professional development programs.
• Conduct performance management, mentor senior leaders, and create career development pathways for team members.
• Foster inclusive, engaged work environments where diverse perspectives are valued and employees can thrive.

Compliance, Risk Management & Regulatory Affairs

• Ensure full compliance with all applicable federal, state, and local regulations including OSHA, EPA, building codes, fire safety codes, and industry-specific requirements.
• Maintain comprehensive compliance programs including permits, certifications, inspections, audits, and regulatory reporting.
• Develop and implement enterprise risk management strategies to identify, assess, and mitigate operational, safety, environmental, and business risks.
• Lead environmental health and safety (EHS) programs that promote injury-free workplaces and environmental stewardship.
• Oversee business continuity planning, emergency preparedness, and crisis management protocols.
• Ensure facilities are audit-ready and support regulatory inspections and third-party audits.

Client & Stakeholder Engagement

• Serve as the primary executive point of contact for client leadership, building trusted partnerships based on exceptional service delivery and strategic value creation.
• Understand client business objectives, anticipate evolving needs, and proactively develop solutions that support organizational success.
• Present strategic recommendations, performance reports, and business updates to C-suite executives and boards of directors.
• Lead client strategic planning sessions, business reviews, and continuous improvement workshops.
• Manage complex stakeholder relationships across diverse functional areas including operations, finance, human resources, legal, and corporate real estate.

Capital Planning & Infrastructure Investment

• Develop long-term capital improvement plans based on facility condition assessments, lifecycle analysis, and strategic priorities.
• Prioritize capital investments that maximize asset value, minimize operational risk, and support business objectives.
• Oversee planning, design, and execution of major capital projects including renovations, infrastructure upgrades, and new construction.
• Ensure projects are delivered on time, within budget, and to quality standards while minimizing disruption to operations.
• Collaborate with design professionals, construction managers, and contractors on complex technical projects.

Technology & Innovation

• Champion adoption of innovative technologies and digital solutions that transform facility operations and enhance service delivery.
• Implement advanced building management systems, IoT sensors, predictive analytics, and data-driven decision-making tools.
• Leverage data analytics and business intelligence to drive insights, optimize performance, and demonstrate value.
• Oversee implementation and optimization of Computerized Maintenance Management Systems (CMMS) and integrated workplace management systems (IWMS).
• Stay abreast of emerging trends, technologies, and best practices in facilities management and corporate real estate.

Sustainability & Environmental Stewardship

• Develop and execute sustainability strategies that reduce environmental impact, improve energy efficiency, and support corporate environmental goals.
• Implement energy management programs, renewable energy initiatives, and greenhouse gas reduction strategies.
• Pursue green building certifications (LEED, WELL, etc.) and drive sustainable operations practices.
• Monitor and report on environmental performance metrics and sustainability achievements.

Qualifications Required

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field; Master's degree (MBA, MS Engineering, or related) strongly preferred
• Minimum 15+ years of progressive experience in facilities management, operations, or engineering with at least 7-10 years in senior leadership roles
• Proven track record of managing large-scale facility operations with annual budgets of $10M+ and teams of 50+ employees
• Demonstrated success leading multi-site facility portfolios or complex mission-critical facilities
• Deep expertise in facility operations including building systems, maintenance management, capital planning, and project delivery
• Experience with a Computerized Maintenance Management System (CMMS) is required
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong financial acumen including P&L management, budgeting, forecasting, and financial analysis
• Excellent strategic thinking and business planning capabilities with ability to translate vision into executable plans
• Outstanding leadership and organizational development skills with proven ability to build and lead high-performing teams
• Exceptional communication and executive presence with ability to influence C-suite leaders and board members
• Strong negotiation, contract management, and vendor relationship management skills
• Expert knowledge of regulatory compliance, risk management, and industry standards

Preferred Qualifications

• Working knowledge of cGMP, Good Documentation Practices (GDP), and general regulatory requirements (e.g., FDA) is preferred
• Experience in a controlled environment or cleanroom setting is a plus, but not required
• Professional certifications such as Certified Facility Manager (