Project Manager

DescriptionKforce has a client that is seeking a Project Manager in Boulder, CO.Roles and Responsibilities:Program Leadership & Delivery:* Lead the end-to-end program delivery for the migration of case management processes from ServiceNow to Salesforce Service Cloud* Manage multiple concurrent workstreams across business, technology, architecture, integration, data migration, testing, and change management teams* Coordinate internal stakeholders, implementation partners, and third-party vendors to ensure alignment, accountability, and delivery against program milestones* Drive execution with a focus on measurable business outcomes rather than activity-based metricsBusiness Value Realization:* Establish and track KPIs tied directly to the approved business case and transformation objectives* Measure program success against expected operational, financial, and customer experience outcomes* Provide ongoing reporting and recommendations to leadership regarding benefit realization and program health* Ensure strategic decisions align with business objectives and long-term organizational goalsAgile & SAFe Program Management:* Lead SAFe-based program governance and execution practices* Facilitate and support Program Increment (PI) Planning sessions and cross-team dependency management* Ensure Agile teams remain aligned on priorities, objectives, risks, and delivery commitmentsStakeholder & Executive Communication:* Act as the primary liaison to executive leadership, Architecture Review Board (ARB), business stakeholders, and project sponsors* Prepare and deliver executive-level presentations, status updates, risk assessments, and program performance metrics* Present benefits, business justification, and strategic alignment of program decisions to governance bodiesGovernance & Planning:* Develop and maintain integrated program plans, risk registers, dependency tracking, and governance artifactsRequirements* 10+ years of Project or Program Management experience leading large-scale enterprise transformation initiatives* Proven experience managing Salesforce Service Cloud or CRM transformation programs* Experience leading migrations from legacy platforms or case management systems to Salesforce* Strong knowledge and practical application of SAFe Agile framework and Agile delivery methodologies* Demonstrated success facilitating PI Planning, dependency management, and cross-functional program execution* Experience developing and managing Business Requirements Documents (BRDs)* Exceptional executive communication and stakeholder management skills* Experience presenting program status, risks, and business value realization metrics to senior leadership and governance boards* Strong vendor management and multi-workstream coordination experiencePreferred Qualifications:* PMP, PgMP, SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certifications* Salesforce ecosystem experience and understanding of Service Cloud capabilities* Experience within customer service, contact center, or case management transformation initiatives* Experience leading programs involving multiple implementation partners and system integratorsJob TypeContractCompensation75 - $80