IT Operations Specialist

IT Operations SpecialistThe IT Operations Specialist serves as a regional lead for end-user technology support, endpoint management, and identity and access administration across global workforce. This role partners with a UAE-based team to provide follow-the-sun support across multiple time zones. The role delivers hands-on support to corporate and engineering users while helping maintain the operational controls that support compliance, cybersecurity, and regulatory requirements. The position works closely with global IT and Security Engineering teams to ensure a secure, reliable, and efficient technology environment. This role requires a regular presence in both our New York City and Westport, CT offices, with time split between the two locations based on business needs, in line with our 3 to 5 day a week in office policy.Day-to-day responsibilities would include a combination of the following:Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket hygiene.Partner with UAE and Singapore-based IT colleagues to deliver consistent support across global time zones.Manage the macOS endpoint environment, including provisioning, configuration, patching, compliance, and lifecycle management through Jamf; support Windows devices through Intune as needed.Administer identity and access management through Okta and Entra ID.Provision and deprovision access to SaaS applications, including Slack, Atlassian, Figma, and approved AI tools.Enforce endpoint security standards, including encryption, MDM compliance, EDR health, and patch management; drive remediation of non-compliant devices.Support secure connectivity for office and remote users, including Wi-Fi, Zscaler, Tailscale, AV/conferencing systems, and printing services.Assist with IT and cybersecurity incident response activities, coordinating with Security Engineering and managed detection partners.Support ISO 27001 operational controls relevant to IT operations, including access reviews, asset management, change records, and audit evidence collection. Maintain documentation to a standard suitable for audit.Support vendor relationships for IT services in region, including hardware suppliers, ISPs, telephony, and software vendors.Contribute to cross regional IT projects working in partnership with global IT and Security Engineering teams.Produce and maintain user-facing guidance, internal runbooks, and standard operating procedures.Provide white-glove support to senior leaders and support critical business events, including occasional after-hours assistance.Additional duties as assignedThe ideal candidate will possess the following knowledge, skills, attributes, and values:Driven to achieve excellence – high standards and expectationsHighly organized and reliableAbility to synthesize, report, and analyze informationAbility to manage and drive multiple initiatives to completionProven ability to work independently with excellent judgment and discretionThrive in a fast-paced, fluid environment and be comfortable navigating ambiguityExcellent written and verbal communication, with the ability to support senior stakeholders calmly and credibly under pressure.Illustrative Benefits:100% company paid medical premiums17 company paid holidaysFriday summer hoursMonthly community happy hoursHybrid work environmentFree catered food services for in-office daysGenerous PTO offeringCasual dress code150% 401(k) match up to $7,500 and 100% match above $7,500 ($15k match limit)Gym reimbursement, back up childcare services, insurance, financial, and legal services, and much more!Qualifications:Bachelor's degree in Computer Science, Information Systems, or related field; Or equivalent professional experience3+ years' experience in IT operations, end-user support, or systems administrationHands-on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automationExperience administering Okta including SSO, group-based access, lifecycle workflows, and MFA policiesWorking knowledge of Entra ID and Microsoft 365 in a hybrid identity environmentUnderstanding of endpoint security and access controlsExperience supporting collaboration tooling including Slack, Zoom, Microsoft 365, and Atlassian.Experience operating in a global team; comfort coordinating across time zones and supporting users remotelyStrong incident handling discipline, with the ability to document actions clearly enough to support audit and regulatory review.Travel required up to 15%Preferred Qualifications:Experience within a fintech, financial services, or family office environment.Relevant certifications such as JAMF 200, Okta Certified Administrator, Apple Certified Support Professional, CompTIA A+/Security+, or Microsoft Endpoint Administrator Associate.Familiarity with ISO 27001, SOC 2, or similar compliance frameworks.Experience with secure access and cloud-based productivity tools.Exposure to developer tools such as GitHub or JFrog.Experience supporting enterprise AI tools, including ChatGPT Enterprise, Claude, or similar platforms.Compensation for the role includes a competitive salary in the range from $90,000 -$120,000 (inclusive of a merit-based bonus, dependent on years of experience, level of education obtained, as well as applicable skillset) and an excellent benefits package, including paid time off ranging from 15 to 25 days based on years of service, paid sick and safe leave, dental, vision, life and disability insurance, paid parental time off, birth mother recovery pay, sick family member pay, parental ramp back up program, gym reimbursement and generous employer match for 401k.Please note we are unable to provide immigration sponsorship for this position.Use of AI in the Application ProcessWe recognize that candidates may use AI-enabled tools to assist with resume drafting, application preparation, and interview preparation. Such use is permitted provided all submitted materials accurately reflect the candidate's own qualifications, experience, skills, and work history. Candidates may not submit hidden instructions, embedded prompts, misleading metadata, deceptive content, code, or other materials intended to interfere with or improperly influence the Company's recruiting process or the administration of candidate applications. Any attempt to misrepresent qualifications or improperly interfere with the recruiting process may result in disqualification from consideration.At the DFO, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. The DFO treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.