Inside Sales & Customer Support Representative

Inside Sales & Customer Support Representative Location: Austin, TX. Job ID: 47944. The Inside Sales & Customer Support Representative plays a critical role in ensuring a seamless customer experience by managing order‑related processes, addressing multiple customer inquiries, and supporting sales activities for the HID Textile Hospitality business. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both customers and internal teams. Responsibilities Managing Sales Lead intake from lead to close, including prequalifying incoming leads and conducting follow‑up outreach via phone and email. Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner. Processing customer orders, validating purchase orders, and ensuring compliance with company policies. Coordinating with internal teams to ensure timely and accurate order fulfillment. Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally. Collaborating with internal departments to resolve issues and provide necessary information. Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery. Handling casino/reservations registrations, ensuring accuracy and customer satisfaction. Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications). Supporting special projects as required to support the organization. Qualifications Associate or bachelor’s degree a must. 3+ years of experience in customer service, order management, or sales support. Strong communication and interpersonal skills. Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP). CRM experience (e.g., SFDC, MS Dynamics 360). Ability to multitask and work in a fast‑paced environment. Bilingual in Spanish a plus, but not required. Experience dealing with hospitality industry a plus. Travel required: 0%‑10%. Benefits Competitive salary and rewards package. Competitive benefits and annual leave offering, allowing for work‑life balance. A vibrant, welcoming & inclusive culture. Extensive career development opportunities and resources to maximize your potential. To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds. Flexible working arrangements may be available. EEO Statement HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact View email address on click.appcast.io . #J-18808-Ljbffr ASSA ABLOY Global Solutions