On Site English/Spanish Bilingual Service Agent

Job Description

Job Description

BILINGUAL INSURANCE SERVICE REPRESENTATIVE English & Spanish | Lincoln, Nebraska Pay $19.50/hour Schedule Monday–Friday 8:00 AM–5:00 PM Location Lincoln, NE On-site IMPORTANT: This is a 100% on-site position. No hybrid schedule and no remote work. Position Overview We are seeking a professional and customer-focused Bilingual Insurance Service Representative who is fluent in both English and Spanish. In this role, you will support insurance customers by answering questions, providing accurate information, and helping resolve service needs in a timely and courteous manner. What You’ll Do • Provide high-quality customer service in English and Spanish by phone and through other approved service channels. • Answer questions about insurance policies, billing, claims processes, account information, and general service needs. • Document customer interactions accurately and maintain detailed records in company systems. • Research issues, explain next steps clearly, and resolve concerns or route them to the appropriate department. • Protect confidential customer information and follow all company, privacy, and compliance procedures. • Meet established quality, productivity, attendance, and customer-service expectations. What You’ll Bring • Fluency in both spoken and written English and Spanish. • Strong communication, listening, and problem-solving skills. • A customer-first attitude and the ability to remain professional in challenging conversations. • Basic computer proficiency and the ability to learn multiple systems and processes. • Strong attention to detail and the ability to manage multiple tasks in a structured environment. • Reliable attendance and the ability to work the full on-site schedule listed above. Work Environment & Schedule Bilingual Insurance Service Representative | Lincoln, NE Page 2 Workdays Monday through Friday Hours 8:00 AM to 5:00 PM Work arrangement Always on site in Lincoln, Nebraska — this role is not hybrid and is not remote. Compensation $19.50 per hour Why This Role Matters You will be an important point of contact for insurance customers, helping them understand their options and receive dependable support. Your bilingual communication skills will help create a clear, respectful, and positive customer experience.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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