English/Spanish Bilingual Service Agent

Job Description

Job Description

Bilingual Customer Service Representative

English/Spanish | Hybrid | Lincoln, NE
Pay: $19.50 per hour
Schedule: 8:00 AM–4:30 PM
Employment Type: Long-term temporary, with temp-to-hire potential

We are seeking a detail-oriented Bilingual Customer Service Representative who is fluent in both English and Spanish. This hybrid position is ideal for someone who can provide professional customer support, explain information clearly, and confidently de-escalate challenging interactions.

The selected candidate must reside in the Lincoln, Nebraska area and be available to commute to the worksite as needed. All training weeks will be completed on campus. After training, the position will follow a hybrid schedule based on business needs.

Responsibilities

• Provide customer service and support in both English and Spanish.
• Respond to customer questions by phone, email, or other assigned channels.
• Explain policies, procedures, and available options clearly and accurately.
• Use effective de-escalation techniques when assisting upset or frustrated customers.
• Document customer interactions and update information with a high level of accuracy.
• Review details carefully and identify missing or incorrect information.
• Manage daily responsibilities independently after training is completed.
• Organize and structure your own workday while meeting productivity and quality expectations.
• Follow established procedures, maintain confidentiality, and protect customer information.
• Collaborate with team members and escalate complex issues when appropriate.

Qualifications

• Fluency in both English and Spanish , written and spoken.
• Previous customer service, call center, administrative, or related experience preferred.
• Ability to clearly describe and demonstrate de-escalation techniques.
• Strong attention to detail and accurate data-entry skills.
• Ability to remain calm, professional, and empathetic in challenging situations.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently and manage priorities after training.
• Reliable attendance and punctuality.
• Must reside in or near Lincoln, NE , with the ability to commute on required in-office days.
• Must be available to attend all training weeks on campus.

Position Details

• Hourly Pay: $19.50
• Schedule: 8:00 AM–4:30 PM
• Work Arrangement: Hybrid after training
• Training: All training weeks are conducted on campus
• Location Requirement: Candidates must reside in the Lincoln, Nebraska area
• Employment: Long-term temporary position with potential for permanent hire based on performance, attendance, and business needs

If you are bilingual, detail-oriented, and comfortable guiding customers through questions or difficult situations, we encourage you to apply.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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