Group Account Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Group Account Director is accountable for developing and implementing comprehensive portfolio strategies across multiple client accounts. This executive leader anticipates client needs across a diverse portfolio, delivers exceptional performance against key indicators within varied contract parameters, and builds financial plans that exceed revenue and profitability targets. The Group Account Director creates and manages high-performing teams that deliver operational excellence across all accounts, maintains robust internal stakeholder alignment, tracks and reports on portfolio-wide performance metrics, identifies expansion opportunities through product and service offerings, and proactively mitigates operational and financial risks. This role requires sophisticated coordination between client-facing operations and JLL's internal organization while navigating diverse contract models and client requirements.Primary ResponsibilitiesExceeding Client Expectations Across the PortfolioCreate and execute comprehensive account plans for each client within the enterprise data center portfolio, aligning objectives across different contract structures and driving high-quality, consistent resultsDrive portfolio growth by articulating JLL's value proposition and identifying expansion opportunities through existing and new product/service offerings tailored to each client's data center operationsDevelop deep understanding of each client's data center strategy and infrastructure roadmap to position JLL as a strategic partner across the portfolioNavigate and optimize performance across varied contract models including integrated facility management agreements, technical services contracts, project-based engagements, managed services, and hybrid arrangementsParticipate in new business pursuits, representing the data center vertical and partnering with the solutions development team develop best in class solutionsPortfolio Performance ManagementDesign and implement portfolio-wide performance tracking systems that provide real-time visibility into operational, financial, and client satisfaction metrics across all client accountsEstablish standardized KPIs and benchmarks across the portfolio while accounting for client-specific requirements, contract variations, and performance drivers unique to different engagement modelsGenerate regular portfolio performance reports and executive dashboards that synthesize data center operations, cost efficiency, service quality, and strategic initiatives across multiple clientsLeverage data analytics to identify trends, optimization opportunities, and areas requiring intervention across the diverse client portfolioCompare performance across different contract models to identify best practices and inform future commercial structuringProduct and Service ExpansionContinuously assess the data center services landscape to identify new product offerings that address evolving client needs across the portfolio (e.g., edge computing support, liquid cooling infrastructure)Build business cases for service expansion that demonstrate ROI and align with each client's objectives around uptime, efficiency, capacity, and cost optimizationLead cross-functional teams to pilot, implement, and scale new offerings across the portfolio while ensuring operational readinessIdentify cross-selling and upselling opportunities within existing client relationships, leveraging success stories from one account to drive expansion in othersAdapt service offerings to fit various contract structures, from transactional project work to comprehensive managed services arrangementsInternal Stakeholder ManagementMaintain strong alignment with JLL Work Dynamics leadership, account leadership, and corporate functions to ensure portfolio strategy supports broader organizational goalsCoordinate effectively with JLL's engineering, project management, sustainability, technology, finance, and legal teams to deliver integrated solutions across the diverse client portfolioServe as a voice of the data center portfolio within JLL, communicating client needs, market dynamics, and resource requirements to senior leadershipFoster collaboration across internal business units to leverage JLL's full capabilities in support of portfolio objectives across different contract typesEnsure seamless escalation pathways and issue resolution processes between account teams, clients, and corporate support functionsPartner with commercial and legal teams to optimize contract structures, renewals, and amendments across the portfolioCollaborate with delivery and operations teams to ensure consistent service excellence regardless of contractual arrangementRisk Identification and MitigationProactively identify operational, financial, compliance, and reputational risks across the data center client portfolio and implement mitigation strategiesMonitor contract compliance across diverse engagement models, ensuring adherence to terms, SLAs, and performance obligations specific to each client agreementEnsure business continuity planning, disaster recovery protocols, and crisis management procedures are established and tested for all client engagementsImplement quality assurance programs and audit mechanisms to maintain consistent service delivery and identify potential issues before they escalateBuilding High Performance TeamsBuild actionable and measurable career development plans for all direct reports across the portfolioFoster a culture of knowledge sharing and operational excellence that elevates performance across the entire client portfolioDevelop talent with the versatility to serve across different clients and adapt to various contract structures and service delivery modelsAchieving Financial Results and Contributing to Firm's Revenue GrowthPresent comprehensive annual account plans that include strategic objectives for each client, client satisfaction results, value-add activities, portfolio-wide expansion targets, and financial projectionsGenerate additional revenue through identification and execution of service expansion, scope enhancement, and organic growth opportunities across the client portfolioDrive margin improvement through operational efficiencies, standardization of best practices, strategic resource deployment, and optimal contract structuringBalance financial performance across different contract models, maximizing profitability in cost-plus arrangements while managing risk in fixed-price engagementsAttributesStrategic portfolio mindset – sees the big picture across multiple client relationships and the future direction of data center operations, translating insights into achievable growth opportunities across the portfolioFinancially astute – commercially oriented with strong financial acumen across complex multi-client P&Ls, diverse contract structures, and portfolio-level financial modelingResults driven – takes corrective action quickly and decisively when portfolio performance falls short; highly collaborative with exceptional integrityCommercially astute – quickly recognizes different levers to drive growth across the portfolio and increase productivity through standardization, technology enablement, and service innovation; adept at structuring deals across various commercial modelsTransformational portfolio leader – leads change with energy and resilience across multiple client organizations; can make complex decisions affecting the entire portfolio and take calculated risks; adjusts leadership style for different clients and phases of relationship growthOperational expertise – comfortable and experienced with complex, large, heavily matrixed multi-client organizationsContract versatility – skilled at managing performance and client expectations across diverse engagement models from project-based work to comprehensive outsourced operationsRequirementsSeasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience, with demonstrated multi-client account management experienceExtensive experience managing multiple client relationships simultaneously, including accounts with different contract structures (e.g., IFM agreements, technical services, project delivery, managed services, time-and-materials, fixed-price, cost-plus, and hybrid models)Track record of hiring, training, and retaining large teams (100+) of specialized talent serving multiple clients in complex service environmentsDemonstrated management of complex portfolio budgets ($50M+ preferred) across multiple clients with proven financial stewardship and revenue growth achievementStrong background in portfolio performance management including development of KPI frameworks, reporting systems, and executive dashboards across diverse client organizationsExperience identifying and implementing new product and service offerings that drive portfolio expansion and client value across different contractual arrangementsDemonstrated ability to manage internal stakeholder relationships across matrixed organizations and align cross-functional teams toward portfolio objectivesProven risk management capabilities including identification, assessment, and mitigation of operational and financial risks across multi-client operations and varied contract typesThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:200,000.00 – 275,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Atlanta, GA, Boston, MA, Charlotte, NC, Dallas, TX, Denver, CO, Los Angeles, CA, New York, NY, San Francisco, CA, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Washington, DC; Charlotte, NC; Los Angeles, CA; New York, NY; San Francisco, CA; Dallas, TX; Denver, CO; Atlanta, GA; Boston, MAType: Full time