Front Office Host - Part Time

Overview At Alila Napa Valley, a Forbes‑rated luxury resort located in wine country, we are seeking a Front Office Host to create a warm, personalized guest experience from arrival to departure. This role supports daily front‑desk operations and offers an opportunity to develop foundational skills in luxury hospitality. Salary Range $21.00 – $24.00 per hour. Why Work With Us Competitive salary and benefits package Paid time off from date of hire 6 free nights at Hyatt hotels worldwide plus colleague rates $1,000 annual wellness/education reimbursement Opportunity to lead in a renowned luxury setting with a close‑knit team Responsibilities Welcome guests and assist with check‑in/check‑out procedures. Respond to guest inquiries and requests in person and over the phone with professionalism and care. Share accurate information about resort amenities, services, and local attractions. Maintain a clean, organized, and inviting front desk area. Collaborate with other departments to ensure timely guest service. Support front‑office procedures including billing and administrative tasks. Provide concierge‑level assistance when needed. Be flexible with scheduling, including mornings, evenings, weekends, and holidays. Qualifications One year of prior front‑desk or guest‑services experience in luxury hospitality preferred. Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast‑paced environment. Positive, professional attitude and commitment to exceptional service. Willingness to learn and grow within a luxury hospitality setting. Physical Requirements Ability to stand for extended periods and move throughout the property. Capable of lifting, pushing, or pulling up to 25 pounds as needed. Frequent use of computer systems, phones, and standard office equipment. Must be able to work indoors in a front‑of‑house environment with constant guest interaction. #J-18808-Ljbffr