HR Generalist

Overview Join to apply for the Human Resources Generalist role at Mass Markets Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities Provide general HR support in collaboration with operations teams Maintain accurate and timely entries in HRIS systems Ensure consistent and fair application of HR policies and procedures Conduct audits and compliance checks, including payroll and reporting verifications Maintain employee records in accordance with legal requirements Communicate and implement updates to HR policies and procedures Align HR strategies with business goals and recommend improvements Promote employee engagement through a proactive, hands-on approach Handle employee relations matters, including conflict resolution and problem-solving Adapt to a dynamic and evolving work environment influenced by economic and policy changes Drive innovation in HR practices and continuous process improvement Lead initiatives related to employee relations, retention, and recognition Manage a high-volume workload and multiple priorities effectively Demonstrate strong organizational and interpersonal skills Qualifications Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. 2+ years of experience as an HR Generalist Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) Excellent interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Strong conflict resolution skills Effective time management, planning, and multitasking abilities Strong written and verbal presentation skills Ability to thrive in a fast-paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications Experience in military or government (local, state, or federal) environments Background in contact center operations Degree from an accredited two- or four-year college or university SHRM-SCP or equivalent HR certification Compensation & Benefits Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits That Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. Additional Details If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and telephone headset, and to move about the office to accomplish tasks. Objects up to forty (40) pounds may be moved or exerted. Conditions of Employment All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across multiple brands. #J-18808-Ljbffr