Customer Success Associate

Product Manager – BuildTime Application Location: Smyrna, GA (Onsite) Reports To: CEO About BuildTime BuildTime is a fully funded, Atlanta-based B2B SaaS startup built by contractors, for contractors. We're creating the digital backbone for workforce management in the construction industry — streamlining time tracking, payroll, scheduling, and compliance across multiple job sites. Our platform is already powering top electrical contractors in the Southeast and is entering a critical phase of growth. With two live customers and a growing list of pilot partners, BuildTime is closing in on product‑market fit. We're building momentum and now looking to add a Product Manager focused on driving the core application experience across web, mobile, and backend systems. The Opportunity We're hiring a Product Manager – BuildTime Application to own the delivery, evolution, and scaling of our core product. This role is focused on the application that foremen, project managers, HR leaders, and payroll teams use every day to run their operations. As a startup, this role blends product ownership and project management. You'll drive sprint execution, roadmap planning, and backlog management — while also ensuring delivery milestones are met and cross‑functional stakeholders are aligned. You’ll be responsible for improving our product for an initial 10 pilot customers, ensuring it meets the needs of diverse personas and reaches product‑market fit. From there, you’ll collaborate closely with our Customer Lifecycle PM to support our shift into a growth mindset, ensuring the app scales with customer needs and team capacity. Beyond core delivery, you’ll also help us identify and shape the future — spotting growth opportunities both in our current customer paid tier and defining and driving a future paid tier that we would begin to build in 2026. This is a highly visible, hands‑on leadership role in the product team. Key Responsibilities Own the web, mobile, and backend experience of the BuildTime application Act as both product and project lead, managing sprints, backlog, and delivery milestones Execute and evolve the application roadmap to support 10 pilot customers and beyond Prioritize bug fixes, polish, and core usability to drive daily value Partner with the Customer Lifecycle PM to align the in‑app and in‑trial customer experience with the customer lifecycle experience to support scale and business growth Work closely with engineering and leadership to define priorities and ensure alignment Build deep relationships with end users — field foremen, project managers, HR/payroll leads — to uncover pain points, priorities, and context. Lead with empathy, not assumption, to design experiences that align with how tradespeople actually work and win their trust through usability and clear value. Identify opportunities for improvement within current pricing tier and lay the foundation for a future paid tier of features — including user research, persona segmentation, backlog creation, prioritization, and go‑to‑market strategy in collaboration with leadership. Define success metrics for app performance, adoption, and satisfaction across personas What We’re Looking For 4+ years experience in product management, ideally in a B2B SaaS or workforce tech environment Experience delivering customer‑facing web and mobile applications Strong organizational and delivery skills: backlog management, sprint planning, milestone tracking Excellent at identifying trade‑offs and navigating ambiguity in a startup context Deep user empathy — especially for diverse personas and the tradespeople we serve in the likes of contractors, foremen, and back‑office teams Strong communicator and collaborator, especially with engineering, design, and CS Hands‑on mindset; thrives in early‑stage, high‑ownership environments Comfortable driving both current tier success and longer‑term roadmap vision Why BuildTime Lead one of the most critical product areas at a pivotal stage Work alongside a mission‑driven founding team building for a real‑world market Help scale a platform that makes life easier for contractors, field teams, and project managers Work directly with local and engaging pilot customers to shape BuildTime’s core experience for tradespeople, project managers, payroll and HR Competitive compensation, and leadership opportunity at a high‑growth stage What We Offer Medical/Health Benefits: Medical, Life Insurance, Disability 100% employer paid; HSA (annual employer contribution); Accident, Critical Care, Dental, Family Life Insurance, Hospital Indemnity, and Vision; Onsite Fitness Center; Health and Wellness Program; Employee Assistance Program (EAP); Training and Development Additional Employment Benefits: 401k Retirement & Profit Sharing + Financial Advisory Services; Paid Holidays; Paid Vacation; Training and Development; Tuition Reimbursement Customer Success Associate Location: … Reports To: … The Opportunity We're looking for a Customer Success Associate who thrives at the intersection of product, support, and relationship‑building. You'll monitor customer activity across the platform, use insights from Intercom and product analytics to guide engagement, and proactively reach out to users who are stalled, confused, or ready to expand. You’ll be a direct line of support for customers during their journey — whether they’re just exploring the product, onboarding during a pilot, or managing live field operations. Key Responsibilities Monitor customer activity and lifecycle stages using Intercom, in‑app analytics, and platform signals Support customers via chat, email, and occasional phone calls across the trial, pilot, onboarding, and live usage phases Identify and reach out to stalled, inactive, or high‑potential accounts with targeted support Maintain responsive coverage of the in‑platform chat, offering timely and helpful assistance Partner with the Head of Sales to share updates on active prospects and coordinate engagement strategy Work closely with product managers to surface usability feedback, friction points, and opportunities for product improvement Track and document key customer insights to help inform onboarding flows, support content, and product roadmap Contribute ideas to enhance the product‑led customer journey with better tools, automation, or processes What We’re Looking For 2-4 years in a customer‑facing role, ideally in B2B SaaS or tech support Familiarity with product‑led growth models and working with product and sales teams Strong written communication skills for effective and professional chat/email interaction Comfort with platforms like Intercom, CRM tools, and basic analytics dashboards Experience or familiarity with commercial construction is strongly preferred — including roles in field supervision, operations, payroll, or HR Empathy for customers of varying tech literacy — from payroll admins to field supervisors Organized, self‑motivated, and comfortable navigating evolving startup processes Bonus: experience supporting customers in union environments or compliance‑heavy workflows Why Join BuildTime Be part of a small, agile team shaping how the construction workforce adopts modern technology Work hands‑on with customers and directly influence their success and satisfaction Collaborate closely with product and sales to improve the user journey Competitive compensation and a mission‑driven culture What We Offer Medical/Health Benefits: Medical, Life Insurance, Disability 100% employer paid; HSA (annual employer contribution); Accident, Critical Care, Dental, Family Life Insurance, Hospital Indemnity, and Vision; Onsite Fitness Center; Health and Wellness Program; Employee Assistance Program (EAP); Training and Development Additional Employment Benefits: 401k Retirement & Profit Sharing + Financial Advisory Services; Paid Holidays; Paid Vacation; Training and Development; Tuition Reimbursement Senior Mobile Engineer (iOS + Android) Location: Atlanta, GA (On‑site only) Reports To: Head of Engineering / Lead Mobile Engineer About BuildTime BuildTime is a fully funded, Atlanta‑based B2B SaaS startup built by contractors, for contractors. We help commercial electrical contractors manage large workforces across multiple job sites with accurate time tracking, scheduling, payroll, and compliance, especially in union contractors. Our mobile apps are central to the supervisor experience in the field. Foremen and supervisors use BuildTime on iPhone, iPad, and Android devices to track time, manage crews, handle exceptions, and submit job information from the field. Our iOS app is more mature and has dedicated leadership in place. Our Android app is behind and now needs stronger ownership and direction as part of our broader mobile strategy. The Opportunity We have a Senior iOS Engineer in place who is leading the architecture and direction of the iOS app. We are now hiring a Senior Mobile Engineer who will work alongside that lead, contribute to iOS delivery, and also take meaningful responsibility for our Android application. This role will: Support and accelerate iOS development, especially around feature parity with the web app and new supervisor capabilities Take ownership of Android development efforts, helping close gaps, improve the experience, and guide how Android evolves Work closely with Product, backend, and web teams to ensure that our mobile experience stays aligned across platforms This is a hands‑on, on‑site role for someone who can both execute and help make strong decisions across our mobile stack. What You Will Do 1. Support and Expand the iOS Supervisor App Implement features and improvements in our iOS and iPadOS app for field supervisors and foremen Focus on supporting parity with key web features and new supervisor experiences Collaborate closely with the Senior iOS Lead on architecture, patterns, and technical decisions Ensure the app works well in real jobsite conditions such as low connectivity, time pressure, and rugged environments 2. Take Responsibility for Android Own day‑to‑day Android development priorities and execution Help bring the Android app forward toward parity on the most important supervisor workflows Evaluate technical approaches and help guide how BuildTime should invest in Android over time Work with the team to identify where Android should match iOS, where it may differ, and what needs to come next Provide practical technical direction on Android architecture, maintainability, and roadmap support 3. Ensure Reliability, Offline Support, and Performance Help design and implement offline‑first patterns, background sync, and local data storage across mobile platforms Focus on stability, performance, and responsiveness of the mobile experience Work closely with backend and infrastructure teams to design APIs and data flows that support mobile constraints Instrument the app with analytics and logging to support monitoring and troubleshooting 4. Collaborate with Web, Backend, and Product Teams Work closely with backend engineers working in Node.js and MongoDB and with web engineers working in React Participate in sprint planning, design reviews, and cross‑functional discussions Pair with product managers to refine requirements and ensure workflows make sense for supervisors, project managers, HR, and payroll users Help ensure that mobile features align with broader product priorities and platform direction 5. Own Quality and Delivery Write clean, testable, maintainable code in Swift and iOS frameworks, and in Kotlin or Java for Android Contribute to unit tests, integration tests, and UI tests where appropriate Work closely with QA and automation to catch issues early and maintain a high quality bar Participate in code reviews and help raise standards across the mobile codebase What We Are Looking For 5 to 9+ years of professional experience in mobile development Strong proficiency in iOS development using Swift Meaningful experience in Android development using Kotlin or Java Experience building and shipping production mobile apps that handle real world usage and constraints Ability to work effectively supporting iOS leadership while also taking ownership of Android execution Understanding of offline support, background sync, and data synchronization patterns Comfort working on site in Atlanta and collaborating daily with engineers, product managers, and customer‑facing teams Bonus: experience building tools for non‑technical users, field workers, or operations teams, especially in construction or related industries Why Join BuildTime Join a small, high‑impact engineering team where your work directly affects how crews and supervisors work every day Work alongside an experienced Senior iOS Lead while owning meaningful Android responsibility Help shape the future of BuildTime’s mobile platform across both iOS and Android Build software that solves real operational challenges for commercial electrical contractors Competitive compensation and the opportunity to grow with a fully funded, on‑site, Atlanta‑based startup Implementation Project Manager Location: Atlanta, GA (On‑site only) Reports To: Head of Customer Success / CEO Team: Customer Success About BuildTime BuildTime is a fully funded, Atlanta‑based B2B SaaS startup built by contractors, for contractors. We help commercial electrical contractors manage large workforces across multiple job sites with accurate time tracking, scheduling, payroll, and compliance, especially in union contractors. We are live with early customers, approaching product‑market fit, and building the foundation to scale. Customer implementation is one of the most critical parts of that journey. Customers need to get set up quickly, confidently, and with minimal friction so they can begin realizing value right away. The Opportunity We are hiring an Implementation Project Manager to own customer implementations from kickoff through launch and first field rollout. This is a highly execution‑oriented role for someone who can organize work, communicate clearly, move quickly, and get things done. BuildTime implementations are often short and intense. Some may follow a 4‑Day Fast Path, where the goal is to move a customer from setup to Day 5 field rollout in just a few days — as few as two! These implementations include customer data readiness, ERP coordination, payroll export validation, union rules configuration, office and supervisor training, hardware readiness, and go‑live planning. Initially, the role will include some travel, especially for larger customers where on‑site support helps ensure success as we establish our process and reputation. This role sits within Customer Success and will help define how BuildTime executes implementations at scale. What You Will Do Own implementation projects from kickoff through go‑live and early field rollout Coordinate all activities required to launch customers successfully, including setup, scheduling, stakeholder alignment, training, and launch readiness Manage multiple customer implementations at the same time, often with short timelines and overlapping milestones Keep projects moving by identifying blockers early and driving next steps to completion 2. Own Data, ERP, Payroll, and Union Readiness Coordinate customer data readiness, including employees, jobs, phases, and related setup dependencies Work with customer ERP and payroll stakeholders to support exports, imports, field mapping, and payroll alignment Help ensure payroll exports are validated and aligned with customer processes Coordinate setup and validation of union rules for initial rollout groups Track implementation readiness across all setup work so customers are fully prepared to launch 3. Coordinate Training and Enablement Organize and support role‑based training for Project Managers, Project Assistants, HR and Payroll teams, and Field supervisors Help customers understand how BuildTime fits into their workflows and what “day one” looks like for each role Ensure supervisors are prepared to manage crew, capture time, review exceptions, and submit time independently at go‑live Support early adoption and issue resolution during initial rollout 4. Manage Field Readiness and Launch Logistics Coordinate field rollout readiness for larger or more complex launches Support planning for badges, badge printing, clock‑in stations, device readiness, and site logistics Help ensure stations are staged, supervisors are ready, and the first crew can successfully clock in and start using BuildTime Travel when needed for larger implementations or key launch moments 5. Communicate Clearly and Drive Accountability Serve as the primary point of contact for customers during implementation Set expectations, communicate status, and keep both internal and external stakeholders aligned Run implementation meetings, document follow‑ups, and ensure action items are completed Work cross‑functionally with Sales, Product, Customer Success, and Engineering to ensure successful launches 6. Build and Improve the Implementation Process Help define and refine BuildTime’s implementation playbooks, checklists, timelines, and communication templates Use milestone‑based and day‑by‑day exit criteria to keep implementations on track Identify recurring patterns, friction points, and opportunities to streamline implementations Partner with Product and Customer Success to improve onboarding and reduce manual effort over time Contribute to the foundation of a scalable Customer Success motion What We Are Looking For 4 to 8+ years of experience in implementation, project management, onboarding, customer success, or a similar customer‑facing execution role Strong ability to manage multiple projects at once and keep details organized under tight timelines Excellent verbal and written communication skills Proven track record of driving action, following through, and getting things done Comfortable leading customer conversations and setting expectations clearly Strong cross‑functional instincts and ability to work with Sales, Product, Customer Success, and Engineering Willingness to travel as needed, particularly in the early phase for larger customer rollouts Experience in B2B SaaS is preferred Nice to have: Experience with ERP, payroll, HR, or operational systems Experience in construction, field operations, workforce software, or other operationally complex environments Familiarity with commercial contractors or union contractor environments Experience helping define or improve customer success or implementation processes in a growing company Why Join BuildTime Play a critical role in helping customers successfully launch and adopt BuildTime Join a fast‑moving startup where your work will directly shape customer outcomes and internal process Work closely with leadership and help define how Customer Success operates as we grow Be part of a team building software for an industry that powers critical infrastructure Competitive compensation and the opportunity to grow into broader leadership over time #J-18808-Ljbffr BuildTime LLC.