Operations Director

The Operations Director (hereafter referred to as “OD”) is responsible for managing and overseeing leadership and administrative functions of an Aveanna location. The OD collaborates with cross-functional teams including operations, clinical and business development ensuring annual business growth, patient care outcomes and financial objectives are met or exceeded.

Serving as the leader of their respective branch team, the OD offers a dynamic work environment where individuals can contribute their expertise in either clinical or non-clinical capacities. The OD embodies Aveanna’s Core Values by building and strengthening relationships with patients, families, field staff, and referral sources while serving as an advocate and trusted mentor for their location team. The OD possesses strong written and verbal communication skills and assures the adoption of all branch-level processes and training standards. The OD ensures their location fully adheres to all Federal and State regulations governing home care agencies.

Essential Job Functions
Lead, develop, and support a high-performing team by recruiting qualified staff, ensuring timely performance evaluations, establishing and monitoring goals, promoting employee development, and maintaining consistent communication with supervisors and area/regional leadership.
Build and strengthen relationships with patients, families, caregivers, referral partners, and business development teams by supporting effective introductions, periodic patient home visits, referral source assessments, satisfaction survey follow-up, and growth-oriented partnership objectives.
Drive branch growth and operational performance by planning and implementing effective growth strategies.
Successfully address the referral pipeline with urgency, and monitors referral management, admissions and start-of-care timelines.
Oversee caregiver staffing, productivity, reporting deadlines, and overall service delivery.
Manage financial and business performance by interpreting financial statements, activity reports, and other performance data; monitoring revenue, billing, collections, productivity, and expense control.
Identify opportunities for cost mitigation and process improvement.
Identify operational barriers, implement solutions that improve efficiency and branch outcomes, and partner with area and regional leadership to align priorities with business goals and organizational initiatives.
Ensure operational readiness and compliance by maintaining adherence to company policies, payor requirements, and applicable federal and state regulations;
Partner with clinical and operational leaders to address quality concerns; implement corrective actions and support continuous improvement.
Monitor branch performance indicators to identify trends, mitigate risk, improve patient, caregiver, and business outcomes, and promote a culture of accountability, compliance, service excellence, and operational readiness.

Requirements
Bachelors degree or equivalent work experience in a related field.
2-3 years’ management experience.
Satisfies all state requirements, including background checks and any applicable required work authorization.

Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times.
Ability to comfortably work in homes of families with limited resources.
Quick-thinking and astute decision-making skills.
Attention to detail.
Time Management.
Effective problem-solving and conflict resolution.
Excellent organization and communication skills.
Ability to remain calm and professional in stressful situations.
Strong commitment to clinical excellence.

Leadership skills
Ability to train and supervise staff.

Preferences
4-Year College Degree preferred.
Healthcare and/or pediatric home care experience a plus.

Physical Requirements
Must be able to speak, write, read and understand English.
Must be able to travel as needed.
Occasional lifting, carrying, pushing and pulling of 50 pounds.
Prolonged walking, standing, bending, kneeling, reaching, twisting.
Must be able to sit and climb stairs.
Must have visual and hearing acuity.
Must have strong sense of smell and touch.

Environment
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.