Network Engineer

Job Description

Job Description

Who We Are

At BrightFlow, we're not your average tech company. We're empathic, energetic, and fun! Smart people who help clients without speaking "geek." Our mission is to cultivate calm in the chaos of IT by owning solutions, chasing knowledge, and seeing beyond what's expected. We focus on delivering reliable, human-centered technology services that help our clients grow confidently.

We're looking for a Network Engineer who blends deep technical expertise with a people-first mindset. If you're someone who can simplify complex systems, lead with clarity, and support clients with empathy — BrightFlow could be the place for you.

Your Role

Support and Customer Experience

• Resolve escalated support tickets quickly and professionally.
• Collaborate with and delegate tasks to onsite support technicians.
• Write, update, and maintain SOPs and internal documentation.
• Identify opportunities to improve escalation processes and internal tools.
• Deliver exceptional client service and clearly document your work for both technical and non-technical audiences.

Projects and Implementation

• Lead onsite network installations and conversions for managed services.
• Research, recommend, and integrate new technologies into our managed network stack.
• Design and implement modern network solutions for client onboarding projects.

Team and Process Development

• Follow internal SOPs and security protocols consistently.
• Offer suggestions for improvement and help implement process changes.
• Contribute positively to a collaborative, feedback-driven team culture.

What You Bring

• 3+ years of client-facing helpdesk or network support experience.
• Bachelor's degree or equivalent combination of education and experience.
• Strong understanding of TCP/IP, DNS, NTP, SMTP, and related protocols.
• Hands-on experience with routers, switches, and firewalls — Fortinet experience is required .
• Familiarity with Cisco; Ubiquiti experience is a plus.
• Familiarity with intrusion prevention systems and firewall rule configuration.
• Ability to design, configure, and troubleshoot complex network environments.
• Knowledge of cloud platforms such as AWS, Microsoft Azure, and Google Cloud.
• Proficiency with RMM and PSA tools common to Managed Service Providers.
• Clear, friendly communication skills — both written and verbal.
• Strong time management and multitasking ability.
• A proactive attitude and a passion for creating great client experiences.

Required Certifications

At least one of the following Fortinet NSE certifications is required and must be active and unexpired:

• Fortinet NSE 3 (Certified Associate)
• Fortinet NSE 4 (Certified Professional)
• Fortinet NSE 5 (Certified Professional)

Nice to Have:

• CCNA
• CompTIA Security+
• CompTIA Network+
• CompTIA A+

You will be required to setup a Fortigate firewall, from scratch, in our lab as part of the interview process.

Why BrightFlow?

• A team-focused, people-first culture rooted in clarity, kindness, and ownership.
• Ongoing training and certification opportunities to support your growth.
• Team outings, snacks, drinks, and a fun, challenging work environment.
• Competitive pay up to $100,000/year, health/dental/vision benefits and simple IRA with company match.

Our Core Values

Cultivate Calm – We bring clarity and calm to every situation.

Own It – We take responsibility and follow through.

Chase Knowledge – We stay curious and always keep learning.

See Beyond – We anticipate needs and plan for the long term.

Welcome Challenges – We solve the hard stuff with confidence and creativity.

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