IT Support Engineer

Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users’ satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT. The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience. As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team. Responsibilities Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate Manage and support Windows and Mac systems Manage technical currency and process consistency according to standards Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones Oversee and deliver local projects Act as backup for other User Support Engineers Desired Skills and Experience 3+ years in IT helpdesk support positions 2+ years in IT roles with increasing levels of responsibility 2+ years with Microsoft AD and various services (DNS\DHCP\etc.) Experience with Apple Macs, installations and troubleshooting Experience working in a complex and globally dispersed environment Experience delivering successfully in a multi-vendor governance model Show strong results in achieving employee satisfaction across a variety of business functions Experience in working in cross-functional and regional teams to resolve users’ issues Nice to Have Google Apps for Business knowledge and experience Office 365 knowledge and experience Excellent written and verbal communication skills Qualifications 3+ years in IT helpdesk support positions 2+ years in IT roles with increasing levels of responsibility 2+ years with Microsoft AD and various services (DNS\DHCP\etc.) Experience with Apple Macs, installations and troubleshooting Experience working in a complex and globally dispersed environment Experience delivering successfully in a multi-vendor governance model Show strong results in achieving employee satisfaction across a variety of business functions Experience in working in cross-functional and regional teams to resolve users’ issues Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr