Intern - Customer Care

Position Summary We’re seeking a compassionate, motivated Customer Care Intern to support our public utility’s mission of serving and empowering the community. As part of our team, you’ll gain hands‑on exposure to frontline service operations, customer communication, billing support, community outreach, and service improvement initiatives. If you’re passionate about helping people, strengthening community trust, and learning how a utility supports thousands of households every day — this internship is for you. Pay, Benefits, & Work Schedule $20 Per Hour Duties and Responsibilities Assist stakeholders with inquiries and general support. Assist in documenting stakeholder concerns and track trends to support service improvements. Support community engagement efforts, including outreach events, customer education sessions, and resource fairs. Collaborate with the customer care team and learn best practices for relationship management. Participate in cross‑departmental projects to understand how the customer care team connects with billing, field operations, communications, and technical teams. Assist with utility projects assigned, including presentations and trend analysis. Contribute to stakeholder satisfaction initiatives, including surveys, feedback analysis, and process‑improvement projects. Maintain professionalism and brand consistency in all customer interactions. Grow your skills, build meaningful relationships, and leave with real‑world experience that makes a difference. Denotes essential functions of the position. Qualifications High School Diploma or equivalent, required. Pursuing degree in Business, Public Administration, Social Work, Customer Experience, or related field at an accredited university. Physical Requirements Applicants must be able to perform the essential job functions with or without a reasonable accommodation. Knowledge, Skills and Abilities Strong interpersonal and communication skills — comfortable speaking with stakeholders in person, by phone, or online. Skilled in basic digital tools (Microsoft Office, CRM systems, or eager to learn). Clear, professional writing with attention to tone and accuracy. Confident asking questions, presenting ideas, and engaging with diverse audiences. Detail oriented, dependable, and committed to follow through. Passionate about public service, equity, and improving the customer experience. Able to stay calm, empathetic, and solution focused stakeholder interactions. Ability to work independently and with minimal supervision. Equal Employment Opportunity The Board of Public Utilities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr Kansas City Board of Public Utilities (BPU)