Customer Service Specialist

Customer Service Specialist I

Location: Maitland, FL (100% In-Office)
Pay: $20.50/hour | $21.50/hour for Bilingual English/Spanish Candidates
Employment Type: Full-Time

Join EMPLOYERS and Make a Difference Every Day!

EMPLOYERS is a leading provider of workers compensation insurance and services with a strong reputation for exceptional customer service and employee engagement. As we continue to grow, we're looking for customer-focused professionals who thrive in a fast-paced environment and are passionate about helping others.

If you're a motivated problem-solver with call center experience and a commitment to delivering outstanding service, we'd love to hear from you!

What You'll Do

As a Customer Service Specialist I , you'll serve as a key point of contact for our customers, providing support through inbound and outbound phone calls, emails, and other communication channels. You'll play an important role in delivering a positive customer experience while helping customers navigate our products, services, and online systems.

Key Responsibilities

Customer Service & Support

• Deliver exceptional customer service through phone, email, and chat interactions.

• Support customers across multiple workgroups and service areas.

• Respond to inquiries accurately and efficiently while adhering to company policies.

• Research and resolve customer concerns to achieve positive outcomes.

• Educate customers on available resources and self-service tools.

• Assist customers with registration and navigation of EMPLOYERS' online systems.

• Escalate or route inquiries to the appropriate department when necessary.

Administrative & Process Support

• Accurately document customer interactions and account activity.

• Process requests for forms, applications, and related services.

• Follow established procedures, regulations, and state-specific requirements.

• Ensure timely follow-up on customer communications.

Team & Quality Performance

• Meet established performance, productivity, and quality standards.

• Monitor customer trends and communicate insights to leadership.

• Utilize internal resources and training opportunities to continuously improve knowledge and skills.

• Support a collaborative, customer-first culture.

Why EMPLOYERS?

Competitive Compensation

• $20.50/hour

• $21.50/hour for bilingual English/Spanish candidates

Comprehensive Benefits

• Medical, dental, and vision coverage

• 401(k) with company match

• Paid time off and holidays

• Career development opportunities

• Employee-focused culture and work environment

Work Environment

• 100% in-office position located in Maitland, Florida

• Primarily sedentary office environment with regular use of computers, phones, and office technology

• Occasional travel to other office or meeting locations

• Flexibility to work early, late, or occasional weekend hours based on business needs

• Ability to lift up to 30 pounds occasionally

About EMPLOYERS

EMPLOYERS is America's small business insurance specialist, providing workers' compensation insurance and services nationwide. Our success is built on a commitment to excellence, innovation, and a culture that values our employees as much as our customers.

We live our core values every day: Integrity Customer Focus Collaboration Initiative Accountability Innovation Personal Fulfillment

When you join EMPLOYERS, you'll become part of a team that values your ideas, supports your growth, and empowers you to make an impact.

Ready to Start Your Next Career Move?

Apply today and join a company where customer service excellence and employee success go hand in hand.

What We're Looking For

Required Qualifications

• High School Diploma or GED equivalent.

• Minimum of 1 year of office experience in a call center environment .

• Proven customer service experience.

• Strong verbal and written communication skills in English.

• Excellent phone etiquette and professionalism.

• Ability to multitask and manage competing priorities in a fast-paced environment.

• Strong attention to detail with a focus on accuracy and timeliness.

• Proficiency with Microsoft Outlook, Word, Excel, and internet-based applications.

Preferred Qualifications

• Experience with cloud-based call center ACD/CRM platforms.

• Experience using Five9 telephony systems.

• Insurance or Workers' Compensation industry knowledge.

• Bilingual English/Spanish proficiency.

• Associate's Degree.

Equivalent combinations of education and experience will be considered.

Compensation details: 20.5-21.5 Hourly Wage

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