Customer Care Coordinator

Job Description: Customer Care Coordinator – Warranty & Replacement Parts Location: Venice, FL (100% onsite) Schedule: Monday–Friday, 8:00 AM start Pay Rate: $18–$22/hour We are seeking a customer-focused Customer Care Coordinator to support builders, remodelers, contractors, and homeowners with warranty inquiries and replacement parts ordering. This role is essential in delivering a high-quality customer experience through timely, accurate, and solution-driven support. Key Responsibilities Serve as the primary point of contact for assigned customer accounts, providing information, processing requests, and following up on both warranty and non-warranty issues Respond to inbound customer calls, answer questions accurately, and resolve warranty claims in a timely manner Act as a liaison between internal teams (field service, sales, plant management, and engineering) and external customers to ensure efficient issue resolution Maintain a flexible, positive, and professional approach when handling complex customer needs and high-demand situations Process payment transactions while maintaining strict confidentiality standards Expedite special requests to meet customer deadlines and expectations Perform general administrative and clerical duties as needed Support additional tasks and responsibilities as assigned Qualifications & Skills High school diploma or equivalent required 2–3 years of customer service experience preferred Strong telephone presence with excellent listening and communication skills Ability to manage a multi-line phone system effectively Detail-oriented with strong organizational and multitasking abilities Proficient in Microsoft Word and Excel Benefits Competitive pay 401(k) with company match Generous paid time off to help maintain a healthy work-life balance Health and wellness: three comprehensive medical plan options, prescription drug coverage, dental insurance, vision insurance, Teladoc virtual healthcare services, Employee Assistance Program (EAP), Annual Wellness Clinic Financial protection: Company-paid Life Insurance, Voluntary Life Insurance, Company-paid Short-Term Disability, Company-paid Long-Term Disability, Supplemental Hospital Indemnity Insurance, Critical Illness Insurance, Accident Insurance Additional Benefits: Paid Time Off (PTO) and paid holidays, Tuition Reimbursement Program, Legal Insurance, Identity Theft Protection, Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. #J-18808-Ljbffr