Call Center Representative

Susquehanna Obstetrics, Gynecology and Nurse Midwifery is seeking a full-time Call Center Representative for our Havre de Grace location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Susquehanna Obstetrics, Gynecology and Nurse Midwifery has 2 office locations in Bel Air, MD and Havre de Grace, MD. The hours for this role would be 8:00am-4:30pm EST. 

Job Responsibilities:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

• Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts. 
• Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice. 
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients. 
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs. 
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines. 
• Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area. 
• Obtains revenue by recording and updating financial information, recording and collecting patient charges. 

Qualifications:  

• High school diploma or GED required; Associate's degree preferred. 
• Minimum two (2) years of experience in a medical/clinical office. 
• Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia. 
• Able to occasionally travel during the work week. 

Benefits & Compensation:

• Health, Dental, and Vision Insurance 
• Health Savings Account (HSA) and Flexible Savings Account (FSA) Option 
• 401k Retirement Plan + company provided match after 1 year of employment 
• Life and Disability Insurances 
• Paid holidays & PTO 
• Compensation Range: $18.00-$20.00/hr 

Please note compensation is based on years of experience.  

About Advantia Health: 

To provide the highest quality patient care available, Susquehanna OB/GYN and Nurse Midwifery is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families. 

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment. 

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.