Customer Service Representative

Customer Service Representative

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

The Customer Service Representative is key in providing exceptional customer service and ensuring customer satisfaction. Duties include processing sales orders, handling payments, managing store administration tasks, and offering clerical support for accounting functions. By delivering an effortless and enjoyable shopping experience, this position contributes to building strong customer relationships and driving business growth.

Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence.

Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.

Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.

Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.

Assist with store opening and closing procedures, including cash balancing and daily checklists.

Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.

Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.

Complete any additional tasks as assigned by management

Legally authorized to work in the US.

At least 18 years old

High school diploma or equivalent

Knowledgeable Microsoft Office Suite and system transactions

1 year of customer service, office, and/or administrative experience, preferred

Ability to work flexible hours, including weekends and holidays

Maintain reliable attendance

Thrive in a team environment

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

Extended health, dental benefits, and vision insurance

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off & Holidays

Paid Birthday

Weekly Pay

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.