Employee Learning Experience Senior Specialist NA PRO

Job Title

Essential Duties Responsibilities

To provide an efficient, courteous and professional approach to Learning Experience requests focused on the North America PRO Retail population

Develop and deliver elevated and impactful learning experiences on an array of topics including Product Knowledge, Selling & Service, Leadership Development, Business Accumen, and Job Skills

Ensure that team and stakeholder communications are dealt with appropriately and in a timely fashion

Support tasks in our Learning Management System, ensuring all training is uploaded, assigned, recorded, and reported on appropriately

Generate and analyze Learning completion reporting and Learner feedback surveys

Assist with communicating and championing global learning initiatives with client groups

Become fluent in our Learning creation software, Articulate, to design tools for NA-specific needs

Become certified in targeted Learning programming to facilitate when needed

Deliver instructor-led learning content in-person or virtually in a compelling and inspiring fashion

Assist in the design, formatting, and editing of Learning materials including basic graphic design and copyrighting

Manage Learner communication, tasks, and troubleshooting related to Learning Management System, eLearnings, and instructor-led trainings

Collaborate with stakeholders to support implementation and adoption of global talent development tools and initiatives

Communicate effectively with the Employee Learning Experience team and other business units to support and enable efficient coordination of learning events